Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Spa Director, you're not just providing strategic direction for all aspects of the hotel's spa operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Lead spa operations: Oversee all aspects of spa-related operations (i.e., spa, fitness center, salon) including guest service, product innovation, marketing, merchandising, revenue generation, budgeting, and reporting
- Drive revenue growth: Develop spa menus, implement marketing initiatives, and lead upselling strategies to increase revenue and elevate the guest experience
- Ensure service excellence: Monitor satisfaction trends, resolve guest issues, and implement improvements that enhance service quality and consistency
- Champion product and service knowledge: Ensure team members stay informed on current spa offerings, pricing, events, and guest policies
- Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
- Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing
QualificationsWhat It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About the TeamHow We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
- Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
