Position OverviewThe Director of Scheduling & Dispatch is a senior operational leader responsible for managing and developing Tradewind's Scheduling and Dispatch teams of more than 20 operations professionals supporting both Charter and Scheduled Service. This individual ensures seamless day-to-day operational execution and efficient fleet utilization in a 24/7/365 environment.
Acting as a key cross-functional leader, the Director coordinates extensively with Sales, Services, Crew Planning, Flight Operations, Maintenance, and other internal stakeholders. This role drives operational excellence, ensures regulatory compliance, and fosters a culture of continuous improvement, collaboration, and professional development.
Essential Functions- Leadership & Team Management
- Lead, coach, and mentor a team of 20+ Scheduling and Dispatch professionals across multiple shifts in a continuous 24/7/365 operation.
- Establish clear performance expectations, development plans, and succession planning for all team members.
- Drive a culture of accountability, communication, and proactive decision-making.
- Oversee recruiting, onboarding, and ongoing training to ensure operational consistency and workforce readiness.
Scheduling & Dispatch Oversight- Direct all Scheduling and Dispatch activities for both Charter and Scheduled Service operations.
- Ensure efficient flight scheduling, routing, and release in alignment with company standards and regulatory requirements.
- Oversee day-of-operations decision-making to manage disruptions, weather events, maintenance issues, and customer needs.
- Maintain high standards of customer service by ensuring timely communication and operational reliability.
- Achieve all key financial metrics
Fleet Management & Optimization- Oversee daily fleet utilization planning and strategic annual fleet allocation to maximize aircraft productivity and commercial performance.
- Partner with Maintenance and Flight Operations to ensure aircraft readiness, balanced usage, and minimal operational disruptions.
- Track fleet availability, usage rates, and reliability metrics to inform business decisions.
Cross-Functional Coordination- Collaborate closely with Sales to support charter quoting, aircraft available checks, and operational feasibility assessments.
- Work with Crew Planning to ensure proper crew pairing, legal compliance, and efficient staffing around operational needs.
- Serve as a key liaison with Flight Operations and Maintenance to support safe, efficient, and coordinated execution across departments.
- Participate in operational planning, contingency strategy, and long-term growth initiatives.
Operational Excellence & Compliance- Ensure all dispatch and scheduling functions comply with FAA regulations, company policies, and safety management protocols.
- Develop and refine standard operating procedures (SOPs) for Dispatch and Scheduling.
- Identify opportunities for process enhancement, system improvements, and technology upgrades.
- Achieve all key financial metrics and on time performance targets through efficient fleet utilization, resource management, and operational decision-making.
- Monitor operational KPIs and create reports for senior leadership.
Requirements
Qualifications- 5+ years of experience in part 135 aviation operations, with at least 2 years in a people leadership role.
- Prior experience in part 135 scheduling, strongly preferred.
- Demonstrated ability to lead large, multi-shift teams in high-tempo environments.
- Strong understanding of flight operations, crew regulations, and PC12 aircraft performance.
- Exceptional communication, decision-making, and crisis-management skills.
- Proven ability to collaborate across departments and drive organizational alignment.
Additional Skills & Abilities- Clear, confident communicator with strong leadership presence.
- Highly organized, detail-oriented, and solutions-driven.
- Comfortable navigating ambiguity and making quick, informed decisions.
- Committed to developing people and building strong operational teams.
- Passionate about aviation and delivering exceptional customer experience.
- Ability to communicate effectively on the phone and in meetings (in person or virtual)
- Other duties as assigned
Physical Requirements- Ability to lift / push or pull >or =15 lbs.?
- Available to work weekends, holidays, and provide after-hours accessibility to personnel and leadership.
- Ability to use to operate a computer keyboard, mouse, and standard office equipment
Working conditions- Prolonged periods of sitting at a desk, use of computers and office equipment
- Indoor Office setting with standard lighting and temperature
Benefits- Competitive salary
- Medical, Dental, Vision, FSA/DCA and 401(k) plan.
- Paid vacation and sick days
- Paid Parental Leave
- Fun, dynamic team with opportunities for rapid advancement
- Travel benefits through various US and International airlines
