Director of Sales

Chartwell Hospitality

$80K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hotel sales experience, particularly in outside or direct sales.
  • Stable work history with proven revenue-building through proactive selling.
  • Strong organizational skills with disciplined client follow-up.
  • Entrepreneurial mindset with the drive to create new opportunities.
  • Exceptional communication skills, both written and verbal.
  • Ability to build strong relationships and demonstrate professional integrity.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

  • Drive revenue performance by consistently meeting or exceeding sales goals.
  • Increase market share through strategic analysis and competitive positioning.
  • Lead a sales team and support various market segments including Corporate and SMERF.
  • Generate leads through networking, appointments, and follow-up.
  • Represent the hotel at community and industry events in the Smoky Mountain area.
  • Evaluate business opportunities and present recommendations to leadership.
  • Build and maintain strong, loyal client relationships.

Benefits

  • Opportunity to work in a vibrant destination with year-round attractions.
  • Join a respected brand with unique character and individuality.
  • Access to a compelling product that enhances sales storytelling.
  • Opportunity for professional growth in a competitive, proactive market.
Full Job Description
What You'll Lead
  • Drive top-line revenue performance and consistently meet or exceed monthly and annual revenue goals.
  • Increase the hotel's STAR market share through smart positioning, strategic prospecting, and a strong command of the competitive landscape.
  • Lead and support a sales office that includes one additional sales managers serving key markets such as Corporate, SMERF, Tour & Travel, intermediaries, and other high-value segments.
  • Proactively generate business through face-to-face appointments, local networking, tele-prospecting, site tours, sales calls, and targeted follow-up.
  • Represent the hotel at sales blitzes, community events, industry functions, and destination-focused opportunities throughout Pigeon Forge and the greater Smoky Mountain region.
  • Evaluate prospective business opportunities and present thoughtful recommendations to the General Manager, VP of Sales & Marketing, and Revenue Manager.
  • Build loyal, long-term relationships with top-producing accounts while delivering the responsive, polished service expected from a Tapestry Collection by Hilton hotel.
  • Stay ahead of the competition by knowing their sales strategies, strengths, and weaknesses-and confidently communicating why Black Fox Lodge is the better choice.
  • Maintain timely, accurate sales reports, internal communications, account activity, and all established administrative processes.
Why This Is A Standout Opportunity

Pigeon Forge is not a "wait for the phone to ring" market. It's a place where memories are made year-round-where mountain views, family attractions, conventions, festivals, and group travel create an exciting landscape for a sales professional who enjoys being out in the community and ahead of the next opportunity.

You'll represent a hotel with the character and individuality of the Tapestry Collection by Hilton, paired with the recognition and resources of one of hospitality's most respected brands. You'll have a compelling product, a vibrant destination, and plenty of stories to tell clients who are looking for more than a place to stay.

What You'll Bring
  • Previous hotel sales experience, including successful outside/direct sales experience.
  • A stable work history and a demonstrated ability to build revenue through proactive selling.
  • Strong organization, disciplined client follow-up, and the ability to manage multiple priorities with confidence.
  • A competitive, self-motivated, entrepreneurial spirit with the energy to create opportunities rather than wait for them.
  • Exceptional written and verbal communication skills, along with polished presentation abilities.
  • Strong relationship-building skills, professional integrity, and a sincere commitment to client loyalty.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.

Bring your sales instincts, your hospitality passion, and your best ideas. At Black Fox Lodge Pigeon Forge, you won't just sell hotel rooms-you'll help guests and groups discover the magic of the Smokies.

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