Scotiabank

Director of Quality Assurance (Enterprise and NFR)

Scotiabank • $125K — $150K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Graduate degree in finance, business, economics or related field
  • 10+ years in Financial Industry
  • Leadership experience in risk management, regulatory compliance, assurance, testing, or audit within a large financial institution
  • Deep understanding of OSFI regulatory expectations
  • Proven experience assessing regulatory reporting and enterprise policy frameworks
  • Strong ability to synthesize complex findings into executive-ready insights
  • Demonstrated credibility with senior executives and regulators

Responsibilities

  • Lead design and execution of independent testing and QA reviews for GRM activities
  • Oversee QA reviews of OSFI regulatory reports for compliance and accuracy
  • Provide independent challenge to GRM Policy Owners on adherence and enforcement
  • Assess consistency of policy implementation across business units
  • Oversee GRM’s issue management and closure practices
  • Deliver clear reporting to senior management and regulatory bodies
  • Develop and inspire a team of QA professionals, fostering an inclusive and high-performance culture

Benefits

  • Inclusive & collaborative work environment that encourages creativity
  • Competitive rewards package including performance bonus and employee share ownership program
  • Health benefits from day one
  • Access to career development and progression opportunities
Full Job Description
Requisition ID: 272828

The Director of Quality Assurance is accountable for providing independent, risk-based quality assurance over key Global Risk Management (GRM) activities beyond traditional Regulatory Compliance Management (RCM) testing. The role delivers credible challenge and insight to senior management and regulators by overseeing independent testing and QA reviews across OSFI regulatory reporting, enterprise policy and delivery adherence, and GRM issue management and closure practices, in alignment with OSFI expectations and Scotiabank governance protocols.

Is this role right for you? In this role, you will:

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

  • Quality Assurance and OSFI Regulatory Reports and Deliverables
    • Lead the design and execution of independent testing and QA reviews over critical GRM activities, ensuring well defined objectives, testing procedures, and evidence standards.
    • Ensure the expanded testing program complements existing RCM Testing and does not duplicate first or second line responsibilities
    • Oversee QA reviews of OSFI regulatory reports prepared and submitted by GRM to assess accuracy, completeness, timeliness, and regulatory compliance.
    • Ensure reports reflect approved methodologies, reliable source data, and appropriate governance, review, and challenge prior to submission.


  • Testing Enterprise Policy Adherence (GRM Issued Policies)
    • Provide independent challenge over how GRM Policy Owners design, communicate, monitor, and enforce bank wide adherence to enterprise policies.
    • Assess consistency of policy implementation across business units and subsidiaries, including escalation and remediation of non compliance.
    • Evaluate policy attestation results, exception management, and identification of systemic or repeat issues.


  • Issue Management & Closure Assurance
    • Oversee reviews of GRM's issue management and closure practices, with a focus on self identified issues.
    • Assess timeliness, sustainability, and validation of remediation actions prior to closure.
    • Ensure root cause analyses are risk based, approved, and that lessons learned are embedded into policies, controls, or monitoring activities.


  • Reporting & Stakeholder Management
    • Deliver clear, defensible reporting to GRM senior management, risk committees, and relevant governance forums.
    • Act as a key point of engagement with Internal Audit, Global Compliance, and regulators on matters related to independent testing and QA outcomes.
    • Escalate material issues, trends, and systemic weaknesses in a timely manner.


  • Leadership
  • Leads and develops a senior team of seasoned testing and QA professionals, setting expectations for quality, independence, and professional judgment.
  • Support staff by ensuring team and work environment supports their development, through effective co-operation, challenging assignments, and cross-training. Identify high potential employees for leadership assignments.
  • Develop and maintain strong internal and external partner relationships to positive influence idea sharing, collaboration and efficiency.
  • Develop staff by coaching in formal settings one-on-one. Support employee performance through situational coaching of issues impacting the business, sharing knowledge/experience, and by providing challenging work with opportunities for staff to take/share responsibility for the delivery of key initiatives, to achieve business objectives/goals. Identify areas requiring development, provide opportunities to correct including support of attendance at courses specific to the area of focus and monitor progress through-out the year.
  • Provide interim progress updates regarding performance and provide solutions to address any issues in coaching sessions and semi-annually at interim performance update sessions.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • Graduate degree in finance, business, economics or related field
  • 10+ years in Financial Industry
  • Leadership experience in risk management, regulatory compliance, assurance, testing, or audit within a large financial institution.
  • Deep understanding of OSFI regulatory expectations, including independent review, challenge, and effective issue remediation.
  • Proven experience assessing regulatory reporting, enterprise policy frameworks, and issue management practices.
  • Strong ability to synthesize complex findings into executive-ready insights and recommendations.
  • Demonstrated credibility with senior executives, control partners, and regulators.
  • Expert communication with Management and Executive concerning material trends and policy/control breakdowns.
  • Project Management experience in the Banking industry delivering solutions focused on continuous improvement. Ability to manage multiple projects/initiatives/reviews at any given time, often with competing priority.
  • Ability to develop strong working relationships with many groups across the Bank.
  • Strong supervisory skills and ability to develop staff.


What's in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
  • Your career matters! You will have access to career development and progression opportunities.


Location(s): Canada : Ontario : Toronto

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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