SUMMARY

VTX Communications, LLC (VTXC) is seeking a strategic and results-driven Director of Operations to lead the company's operational functions throughout its service territory. This executive leadership role is responsible for overseeing network operations, outside plant activities, field services, technical operations, service delivery, operational efficiency, and employee safety.

The Director of Operations will provide leadership to operational teams, ensure reliable telecommunications and broadband services, support strategic growth initiatives, and drive continuous improvement across all operational functions. This position plays a critical role in aligning operational performance with the company's business objectives while maintaining high standards of service reliability, safety, and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Management retains the discretion to add to or change the duties of the position at any time.

Operations Leadership

• Direct and oversee daily operational activities across telecommunications and broadband service delivery functions.
• Develop and implement operational strategies that support company growth and long-term objectives.
• Establish performance standards, operational metrics, and accountability measures.
• Ensure efficient utilization of personnel, equipment, and resources.
• Monitor operational performance and identify opportunities for process improvements.
• Lead continuous improvement initiatives to enhance productivity and service delivery.

Network & Infrastructure Operations

• Coordinate the maintenance, reliability, and expansion of telecommunications and broadband plant infrastructure.
• Coordinate operational support for capital projects and network upgrades.
• Ensure plant assets are maintained in accordance with company standards and regulatory requirements.
• Partner with Engineering, Information Technology, and Technical Services teams to prioritize operational investments and enhancements.

Service Delivery & Field Operations

• Oversee installation, maintenance, repair, and restoration activities.
• Ensure timely delivery of customer services and operational support.
• Monitor service quality standards and operational response times.
• Collaborate with Customer Service and Technical Support teams to address operational service issues.
• Develop processes that improve the customer experience through operational excellence.

Safety & Regulatory Compliance

• Promote and maintain a strong safety culture throughout the organization.
• Ensure compliance with OSHA regulations, company policies, and industry best practices.
• Monitor safety performance and implement corrective actions as necessary.
• Ensure operational activities comply with applicable federal, state, and local regulations.
• Support emergency response, disaster recovery, and business continuity planning.

Organizational Leadership

• Supervise and support operational managers and supervisors.
• Build a culture of accountability, teamwork, innovation, and service excellence.
• Provide coaching, mentoring, and leadership development opportunities.
• Conduct performance management activities and succession planning initiatives.
• Collaborate with executive leadership to align operational priorities with organizational goals.

Strategic Planning & Budget Management

• Participate in strategic planning efforts and operational forecasting.
• Develop and manage departmental budgets.
• Monitor expenditures and ensure responsible stewardship of company resources.
• Evaluate operational investments and recommend capital expenditures.
• Support organizational growth and expansion initiatives

KEY PERFORMANCE INDICATORS (KPIs)

Success in this role may be measured through the following performance metrics:

• Mean Time to Repair (MTTR).
• Service installation completion rates.
• Service restoration time.
• Operational productivity and efficiency metrics.
• Capital project completion performance.
• Safety incident and accident rates.
• Preventive maintenance completion rates.
• Budget adherence and cost management.
• Employee engagement, development, and retention.
• Service quality and operational reliability metrics.

EDUCATION

Bachelor's degree in Engineering, Telecommunications, Business Administration, Operations Management, or a related field preferred.

Equivalent combinations of education and relevant experience may be considered.

Must have a valid Driver's License and insurable record.

Must pass pre-employment screen, physical and background checks.

OTHER SKILLS AND ABILITIES

• Strategic operational planning and execution.
• Telecommunications and broadband operations management.
• Infrastructure and project management.
• Budget and resource management.
• Process improvement and operational excellence.
• Safety and regulatory compliance leadership.
• Leadership development and workforce planning.
• Data-driven decision-making.
• Strong organizational and communication skills.
• Ability to build collaborative relationships across departments.