5-7 years of hotel operations experience, preferably in a luxury or lifestyle environment
Strong knowledge in Food & Beverage management
Familiarity with Opera and Microsoft Office (Word, Excel, Outlook)
Ability to demonstrate effective leadership and maintain a professional image
Excellent conflict resolution and guest service skills
Capacity to adapt to changing situations and procedures
Exceptional communication and interpersonal skills
Responsibilities
Lead and mentor department heads to enhance operational efficiency
Oversee daily operations to maintain exceptional service standards
Drive financial performance by managing budgets and cost controls
Implement training for elevated service standards and safety protocols
Support team leaders during peak and high-profile events
Collaborate with sales and HR to align operational and strategic goals
Analyze feedback and performance metrics to instigate improvements
Benefits
Opportunities for career development and advancement
Supportive team culture focused on open communication
Inclusive environment that values employee contributions
Strong emphasis on operational excellence and guest satisfaction
Dynamic work environment with a focus on personal and professional growth
Full Job Description
HALL Arts Hotel is hiring for a Director of Operations.
You should join our team if you believe...
That a seamless, exceptional guest experience is the ultimate measure of a hotel's success.
That leadership is about empowering department heads, breaking down silos, and fostering a culture of unified teamwork.
That operational excellence lives in both the grand vision and the smallest daily details.
That great leaders support their teams, remove obstacles, and cultivate genuine pride across all departments.
That open, transparent communication between Rooms, Food & Beverage, Engineering, and executive leadership keeps the property performing at its highest level.
That every operational decision shapes the hotel's reputation, and your leadership ensures it shines.
You're a great fit for this role if you love...
Leading, mentoring, and developing department heads and operational leaders throughout the property.
Overseeing daily hotel operations to ensure flawless service and brand standards.
Driving financial success by managing labor models, controlling operational costs, and optimizing revenue opportunities.
Implementing and training teams on elevated service standards, safety protocols, and guest satisfaction strategies.
Jumping in to support your leaders during peak periods, high-profile events, or when navigating the complex challenges of a busy hotel day.
Partnering with Sales, Revenue Management, and Human Resources to align operational capacity with goals.
Analyzing guest feedback, quality metrics, and financial reports to quickly implement continuous improvements.
Creating a high-energy, inclusive environment where associates feel valued, respected, and positioned to grow their careers.
Taking responsibility for the overall performance, culture, and operational integrity of a premier property.
We're excited to have you join us because...
You understand that hotel operations are both deeply strategic and intensely personal to the associate and guest experience.
You know how to balance profitability, quality, compliance, and culture in a fast-paced luxury or lifestyle environment.
You can provide clear direction, strategic vision, and decisive leadership to elevate the entire hotel operation.
Extensive Knowledge in Food & Beverage division.
Education and Experience
Associate or bachelor's degree preferred.
Working knowledge of Opera, Microsoft Office products including Word, Excel, and Outlook.
Must have a valid driver's license, and acceptable driving history subject to company approval.
The ability to demonstrate leadership and a professional image to associates and guests.
Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals.
Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
Ability to manage difficult guest situations; respond promptly to guest needs.
Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
Excellent interpersonal skills demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
The ability to foster commitment, team spirit, and trust.
Work Environment and Physical Requirements
Ability to stand, walk, and move throughout the property for extended periods.
Ability to use computers, phones, and standard office equipment.
Ability to respond to operational needs across multiple departments, including evenings, weekends, and holidays as required.
Must wear required personal protective equipment per job responsibilities.
