Posting DetailsPosting Summary
Working Title Director of Infrastructure Operations
Role Title Info Technology Manager I
Role Code 39115-FP
FLSA Exempt
Pay Band 06
Position Number 28000446
Agency Northern VA Community College
Division NV280-VP of College Computing
Work Location Fairfax County - 059
Hiring Range $155,000 - $175,000
Emergency/Essential Personnel Yes
EEO Category 1-Officials and Administrators
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- No
Does this position have a bilingual or multilingual skill requirement or preference?Work Schedule Monday to Friday business hours
Sensitive Position Yes
Job Description General Description:This position serves as the Director of Infrastructure Services with primary responsibility for enterprise infrastructure, Microsoft 365 / Google Workspace administration, and secure digital workplace operations. The position assists the CIO/CTO and works collaboratively with senior managers, security, infrastructure, endpoint, and campus technology teams to deliver reliable, compliant, and user-centered cloud productivity services.
Duties and Tasks:- Lead planning, administration, and continuous improvement of Infrastructure Services, new and existing cloud platforms, with emphasis on Microsoft 365, Google Workspace, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID.
- Provide day-to-day operational leadership for teams responsible for data center services, Microsoft 365 & Google cloud services, on premises server and storage infrastructure, network services, advanced desktop, video engineering, telecommunications, and video conferencing.
- Establish and maintain tenant governance, administrative roles, licensing practices, service health monitoring, change management, lifecycle management, and operational standards for both data center services and cloud services.
- Coordinate with information security and compliance teams to implement cloud security controls, multi-factor authentication, conditional access, data loss prevention, retention, audit, eDiscovery, and secure external collaboration practices.
- Oversee configuration and administration of core system consoles for access, licensing, service plans, governance, and tenant-wide collaboration settings.
- Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.
- Must be able to Pass CJIS Level 4 and FBI and Virginia State Police background check.
Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications Required KSAs:- Demonstrated ability to lead people and get results through others.
- Ability to plan for both short term and long term.
- Ability to organize and manage multiple priorities and resources.
- Demonstrated ability to analyze and resolve problems at both functional and strategic levels.
- Customer orientation skills and attention to quality of service.
- Excellent interpersonal communication (oral and written) skills.
- Ability to work in a team environment.
- Demonstrated ability to develop high performance teams.
- Ability to drive accountability and productivity.
- Proven ability to ask probing questions and obtain thorough and relevant information.
- Demonstrate willingness to cross-train, and be cross-trained, in other roles/duties.
- Attention to detail with strong organizational skills.
- Ability in managing teams.
- Demonstrated ability to support a culture and reputation for excellence.
- Proven working knowledge in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
- Proven client-facing skills, including demonstrable experience managing high impact customer relations.
- Ability to think strategically and analytically and implement operationally.
- Business Acumen; strong Customer Service/IT hybrid skill set.
- Demonstrated ability to implement and manage change.
- Self-sufficient and highly motivated approach to work.
- Demonstrated ability to make decisions with little need for direction and to function effectively as a team-oriented, self-starter working across cross-functional lines.
- Must have the ability to introduce innovative solutions and learn cutting edge technologies as they evolve.
- Must be results-oriented with a sense of urgency.
- Thorough knowledge of industry best practices.
- Working knowledge of Microsoft 365 administration centers, Google Workspace
- Administration, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive,
- Microsoft Purview, Microsoft Defender, and endpoint management concepts.
- Ability to balance cloud productivity enablement with strong governance, least-privilege access, data protection, compliance requirements, and measurable service reliability.
- Knowledge of technical controls including conditional access, multi-factor authentication, privileged role assignment, audit logging, retention policies, sensitivity labels, data loss prevention, secure guest access, anti-phishing controls, mobile device/application management, and endpoint compliance.
- Ability to interpret service health advisories, message center updates, unified audit logs, sign-in logs, security alerts, compliance reports, and usage analytics to identify risks, resolve incidents, and recommend service improvements.
Minimum Work Qualifications:- Experience at an enterprise level.
- Experience in a fast-paced environment, with the ability to manage changing requirements on a regular basis.
- Experience in the implementation of new technology and promotion of technology use.
- Experience administering or overseeing Microsoft 365, cloud identity, cloud collaboration, messaging, security, compliance, licensing, and service management in an enterprise environment.
- Hands-on experience or direct oversight of cloud online administration, including mailbox configuration, distribution groups, shared mailboxes, transport rules, accepted domains, retention, archiving, anti-spam/anti-malware settings, and mail-flow troubleshooting.
- Experience supporting Microsoft Entra ID, including identity lifecycle processes, groups, administrative roles, authentication methods, conditional access, hybrid identity concepts, single sign-on, application registration governance, and privileged access management.
Additional Considerations Additional Considerations:- Experience supervising multiple enterprise IT units (or related units) using state of the art equipment and software.
- Significant technology management experience.
- Demonstrated technology proficiency in enterprise-level technology and software.
Microsoft, cloud, or security certifications such as Microsoft 365 Administrator, Azure - Administrator, Identity and Access Administrator, Security Administrator, or equivalent credentials are preferred.
- Preferred experience with Microsoft Intune, endpoint compliance policies, mobile application protection, Defender for Office 365, Defender for Endpoint integrations, Microsoft Purview information protection, eDiscovery, audit, and records retention.
Operation of a State Vehicle No
Supervises Employees Yes
Required Travel n/a
Posting Detail Information
Posting Number CLS_4767P
Recruitment Type General Public - G
Number of Vacancies 1
Position End Date (if temporary)Job Open Date 09/22/2026
Job Close Date 10/13/2026
Open Until FilledAgency Website www.nvcc.edu
Contact NameEmailPhone NumberSpecial Instructions to Applicants In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Quicklink for Posting https://jobs.vccs.edu/postings/101564
