What You'll Do:
The Director of Systems is a senior leadership role responsible for the strategic oversight, day-to-day administration, and vendor/supplier relationships of all core technology platforms used across the hotel management company's portfolio. This position ensures that critical business systems operate reliably, are continuously optimized, and are properly supported - enabling seamless operations across finance, procurement, reporting, and expense management functions. The Director leads a small, dedicated team and serves as the primary point of contact between the organization and its technology providers.
Key Responsibilities:
System Oversight & Administration
• Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.
• Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.
• Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.
• Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.
• Maintain comprehensive documentation of system configurations, workflows, and procedures.
Supplier & Vendor Relations
• Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.
• Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.
• Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.
• Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.
Business Intelligence & Reporting
• Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.
• Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.
• Manage user provisioning, training, and support for all BI platform interfaces.
Financial Systems
• Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.
• Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.
• Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.
Team Leadership
• Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.
• Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.
• Identify training and professional development opportunities to keep the team current with evolving technologies.
Strategic Planning & Cross-Functional Collaboration
• Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.
• Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.
• Evaluate emerging technologies and industry trends to inform future investment decisions.
Where You've Been:
Education
• Bachelor's degree in Accounting, Management Information Systems (MIS), Business Administration, or a closely related field required.
• Advanced degree or relevant professional certifications (e.g., CPA, CMA, PMP, or technology certifications) a plus.
Experience
• 5+ years of progressive experience in a systems administration, financial systems, or technology operations role, preferably within the hospitality, hotel management, or multi-unit real estate industry.
• Demonstrated experience managing or supporting business intelligence platforms, accounting software, procurement/purchasing systems, and expense management platforms.
• Proven track record of managing vendor relationships and technology contracts.
• Prior experience supervising or leading a team.
Skills & Competencies
• Strong understanding of accounting principles and financial operations, with the ability to bridge the gap between finance and technology.
• Proficiency with business intelligence and data visualization tools; experience with hotel industry platforms (e.g., ProfitSword, Opera, Sage Intacct, Avero, Concur, Birchstreet, or similar) preferred.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Strong project management abilities; capable of managing multiple initiatives simultaneously.
• Effective communicator with the ability to translate technical concepts for non-technical stakeholders.
• High degree of professionalism, integrity, and discretion in handling sensitive financial and operational data.
When You're Here:
This is primarily a remote role. Occasional travel to hotel properties or vendor sites may be required. Standard business hours apply, with flexibility expected during system implementations, upgrades, or critical issue resolution.
We offer a competitive benefits package including health, dental, and vision insurance, 401(k) with company match, paid time off, and professional development support.
Salary Range: $135,000-$165,000 annually, commensurate with experience and qualifications.
