Director of Guest Services

Las Vegas Growth - Highgate Hotels

• $100K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in hospitality management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proven track record in customer service excellence
  • Ability to work in a fast-paced environment
  • Familiarity with hotel operations and industry standards

Responsibilities

  • Oversee daily hotel operations to ensure guest satisfaction
  • Manage staff performance and provide training as needed
  • Develop and implement strategies to enhance hotel revenue
  • Coordinate with various departments to streamline services
  • Monitor and maintain hotel standards and compliance
  • Address guest inquiries and resolve issues promptly

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with employer matching contributions
  • Paid holidays and vacation days
  • Paid sick leave in accordance with applicable law
  • Employee assistance program (EAP)
  • Tuition reimbursement for educational opportunities
  • Paid leave for jury duty, personal, medical, and military service
Full Job Description
Compensation Type

Yearly

Location

The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we're confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us!

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
  • Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
    401(k) Retirement Plan with employer matching contributions
  • Paid holidays
  • Paid vacation
  • Paid sick leave (provided in accordance with applicable law)
  • Employee assistance program (EAP)
  • Educational opportunities / Tuition reimbursement
  • Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law


For Employees Based in Washington:
  • 8 paid holidays per year
  • Up to 20 days of paid vacation per year, based on classification and length of service
  • Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:
  • 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
  • Up to 20 days of paid vacation per year, based on classification and length of service
  • 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:
  • 8 paid holidays per year
  • Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
  • Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.


Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on October 2, 2026 and will remain open for at least 75 days.

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