About the Director of Fulfillment - Stord Partner Network (SPN)
The Director of Fulfillment requires deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader must provide a strong vision and direction for the team, drawing on Stord's broader growth plans to help shape fulfillment strategy for the Area of Responsibility (AOR) and then own its execution.
This senior-level role is critical to driving operational excellence and implementing scalable processes that meet business objectives across multiple fulfillment center operations. The Director will lead a team comprised of site leaders, exempt operations management, non-exempt associates, and other teams as assigned.
This is a senior-level operations role requiring a strategic mindset, hands-on leadership, and the ability to thrive in a fast-paced, high-growth environment.
It is preferred the role is within a commutable distance of an active Stord Fulfillment Center.
What You'll Do:- Prepare and own P&L for the AOR.
- Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
- Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
- Partner with Talent Acquisition on recruiting and strategic labor planning efforts.
- Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
- Develop and deliver comprehensive peak season strategies.
- Collaborate cross-functionally to deliver an unmatched customer experience.
- Build a culture and develop leaders by inspiring and empowering managers and embodying Stord's core values.
- Support the direction, coordination, and evaluation of talent in the AOR.
- Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
- Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
- This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.
What You'll Need:- Bachelor's degree in engineering, Supply Chain, Operations Management, or a related field
- 10+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
- Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
- Experience with Lean and Six Sigma methodologies
- Experience developing and owning P&L across multiple fulfillment/distribution centers.
- Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
- Excellent verbal and written communication skills, including experience presenting to executives on operational performance.
