Director of Front Office

SH Hotels and Resorts

$105K — $110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 4 years of hotel operations experience
  • Post-secondary diploma or degree preferred
  • Expert in hotel rooms division operations
  • Strong leadership skills with proven engagement record
  • Excellent verbal and written communication skills
  • Flexible to accommodate a 24-hour operation

Responsibilities

  • Ensure excellence in guest experience
  • Drive brand's operational and financial results
  • Lead and mentor front office team
  • Manage hotel room division operations
  • Optimize guest and team member engagement
  • Adapt to changing demands of a 24-hour environment

Benefits

  • Complimentary parking at an offsite garage
  • Company paid health insurance
  • 18 days of paid time off (PTO) accrual from start
  • 401k plan with company match
  • Discounted rates at all Starwood properties
Full Job Description
We9re currently in search of a seasoned, insightful, and innovative Director of Front Office -a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand9s operational and financial results.

About you...
  • Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience
  • A post-secondary diploma or degree would be a plus
  • An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement
  • Excels at communication, both verbal and written
  • Is flexible and willing to meet the demands of a 24-hour operation


Perks...
  • Complimentary parking at an offsite garage
  • Company paid health insurance
  • 18 days PTO accrual (starting)
  • 401k w/ company match
  • Discounted rates at all Starwood properties


$105,000-$110,000.00 + 10% annual bonus target

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