DescriptionIn this high-impact leadership role, you will oversee all aspects of our food and beverage programs, from high-volume theatre concessions to premium Marquee Club experiences and private events, ensuring every guest interaction reflects the highest standards of service, quality, and innovation. You will also play a key role in expanding our merchandise and retail offerings, driving revenue growth and enhancing the overall guest experience.
What You'll DoLead Exceptional Guest Experiences- Champion world-class hospitality standards across all F&B and retail operations
- Oversee theatre concessions, Marquee Club beverage service, culinary operations, and private events
- Ensure seamless service delivery in both high-volume and premium environments
Drive Operational Excellence- Manage all aspects of F&B operations including staffing, purchasing, inventory, POS systems, and logistics
- Optimize speed of service, product quality, and operational efficiency
- Maintain strong systems for inventory, storage, and equipment management
Deliver Financial Performance- Maximize profitability across food, beverage, and merchandise programs
- Develop and manage departmental budgets, forecasts, and performance metrics
- Implement controls for cash handling, payroll, and inventory management
Lead & Develop High-Performing Teams- Hire, train, coach, and inspire a diverse hospitality team
- Build a culture focused on accountability, engagement, and service excellence
- Oversee multiple departments including concessions, culinary, private events, and merchandising
Grow Merchandising & Retail Strategy- Lead development of venue-specific retail and merchandise offerings
- Expand in-venue and off-site retail opportunities and partnerships
- Negotiate agreements with production and retail partners and manage gift shop operations
Ensure Compliance & Standards- Maintain compliance with all food safety, alcohol service, and labor regulations
- Uphold best practices in sanitation, safety, and operational procedures
- Safeguard assets including inventory, equipment, and facilities
RequirementsWhat You BringExperience & Education- Bachelor's degree in Hospitality, Business, or related field
- 7+ years of progressive leadership experience in food & beverage or hospitality
- Experience in large-scale, high-volume or entertainment-driven environments preferred
- Background in revenue generation, budgeting, inventory management, and operational strategy
Leadership & Skills- Proven ability to build, lead, and develop high-performing teams
- Strong hospitality mindset with a focus on guest experience
- Expertise in F&B operations, logistics, and service delivery across multiple formats
- Skilled in POS systems, CRM tools, and Microsoft Office (Excel, PowerPoint, Outlook)
- Ability to thrive in a fast-paced, dynamic environment with multiple priorities
Preferred Qualifications- Experience in premium/VIP hospitality services
- Exposure to merchandising or retail program management
- Experience in live entertainment or venue-based operations
Work Environment & Expectations- Primarily on-site role within a dynamic theatre environment
- Requires frequent movement throughout the venue, including multiple floors
- Evening, weekend, and holiday availability required
- Fast-paced setting with high levels of activity and guest interaction
Essential Physical Requirements- Must be able to work extended shifts of 10 hours or more as business dictates, including days, nights, weekends, and holidays as needed;
- Must be flexible with schedule and able to work different shifts;
- Should be able to traverse the venue, including moving between floors;
- Occasionally required to stoop or lift light materials or equipment.
Other Requirements- Successful applicants must be able to pass a post-offer, pre-employment background check.
