Your future role at a glanceLocation: Indianapolis, IN
Facility: St. Vincent Health Corp Office
Department: Chief Nursing Executive
Schedule: Full Time | Day-shift
Salary: $138,258.29 - $195,187.61 per year
Eligible for an annual bonus incentive
How you'll make an impact in this role- Lead market-level execution of Ascension's Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
- Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
- Drive transformative change, accountability, and performance for all CX functions across the market.
- Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
- Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome
What minimum requirements you'll needEducation:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
What additional preferences we're seeking- Bachelor's Degree required, Master's Degree preferred
- 5 years of consumer experience leadership, 7 years preferred
- Healthcare background not required
- Experience management background: hospitality, healthcare, etc
Responsibilities- Lead market-level execution of Ascension's Consumer Experience (CX) strategy, aligning system-wide CX goals with local strategic priorities and operations.
- Serve as the key connection point between system strategy and market execution, representing local needs in enterprise conversations and translating system innovations into market impact.
- Drive transformative change, accountability, and performance for all CX functions across the market.
- Collaborate closely with market leadership in a highly matrixed environment, requiring strong communication and influence skills.
- Build cross-functional relationships to embed CX as a core driver of strategic and operational outcome
QualificationsEducation:
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
