Microsoft

Director of Communications, Global Strategy & Operations

Microsoft$130K — $251K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a related field and 6+ years of relevant experience or equivalent experience
  • 6+ years in an executive communications role supporting senior executives
  • 4+ years in technology, AI, cloud, or partner ecosystems
  • Knowledge of small medium business market dynamics
  • Strong storytelling abilities to influence complex organizations

Responsibilities

  • Shape and frame the Go-to-Market strategy for a sales audience
  • Translate complex business strategies into clear narratives
  • Segment audience needs and adapt communication strategies accordingly
  • Develop and drive a comprehensive communication strategy across channels
  • Ensure voice and narrative consistency across all communications
  • Partner with senior leadership to craft key messages and presentations
  • Drive alignment across marketing, sales, and field teams to unify storytelling

Benefits

  • Flexible work arrangements
  • Professional development opportunities
  • Access to cutting-edge technology
  • Wellness programs and initiatives
  • Supportive team environment fostering engagement and collaboration
Full Job Description
Overview

The Director, GS&O Communications role sits within the SME&C Global Strategy & Operations (GS&O) Executive Office and reports directly to the Chief of Staff. This role is responsible for shaping and driving the mid- and long-term strategic narrative, while building an integrated communication strategy that connects all channels into a cohesive, high-impact storytelling engine.

This leader will translate business strategy into clear narratives, ensure consistency across executive, field, and partner communications. This role requires a balance of strategic thinking, storytelling excellence, and cross-org orchestration.

Responsibilities

Strategic Narrative Leadership
  • This role requires a strategic communications leader to help frame our Go-to-Market (GTM) strategy in market, with high empathy for a field sales audience to help translate strategy into highly impactful communications and connected workstreams.
  • Translate complex business strategy into clear, compelling, and differentiated storytelling for internal and external audiences
  • Understands, segments, and targets audience needs and adapts communications strategies accordingly (e.g. executive messaging, field communications, partner engagement, and external storytelling).

Integrated Communication Strategy
  • Develop and drive a comprehensive SME&C GS&O communication strategy that connects executive messaging, field communications, partner engagement, and external storytelling
  • Ensure consistency of voice, message hierarchy, and narrative across all channels and touchpoints
  • Recommend and operationalize the most effective channels and formats for different audiences and priorities

Executive & Leadership Communications
  • Partner closely with senior leadership to shape key messages, presentations, and communication moments
  • Translate business priorities into clear executive-level messaging that drives alignment and action across the organization
  • Support key forums (e.g., leadership meetings, global events, major announcements) with strong narrative coherence

Cross-Org Orchestration
  • Drive alignment across marketing, sales, partner, and field teams to ensure a unified story
  • Collaborate with global and regional teams to scale narratives effectively while allowing for local relevance
  • Serve as a central connector across stakeholders to drive execution of strategic communications initiatives

Storytelling & Content Development
  • Lead development of high-impact narratives, messaging frameworks, and core content assets
  • Guide storytelling across campaigns, executive platforms, and internal communications to reinforce strategic priorities
  • Ensure all communications connect back to business outcomes and reinforce Microsoft's differentiation

Measurement & Optimization
  • Define success metrics and track effectiveness of communication strategies
  • Use insights and feedback to continuously refine narratives, channels, and tactics
  • Ensure communications efforts are data-driven and aligned to business impact


Qualifications

Required/minimum qualifications

  • Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience


Additional or preferred qualifications
  • 6+ years experience supporting senior executives in an executive communications role
  • 4+ years experience in technology, AI, cloud, or partner ecosystems
  • Knowledge of small medium business market dynamics


  • Effective storytelling and narrative-building capabilities with the ability to influence across complex, matrixed organizations
  • Experience working with or advising senior executives


Communications IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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