Payactiv is seeking a Director of Card Services, based in our
Milpitas CA office. In this new role, as the
Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.
What you will do...- Participate and support the card growth plan
- Card content and collateral including web, app, collateral, and user notifications.
- Paycard onboarding experience
- Card IVR and customer service experience
- Card issues reported at customer service and client support
- Card reviews and complaints on social media including card declines
- Paycard business analysis and client QBRs
- Liaison between Paycard sales, onboarding, and account management
What you need...- 10+ years in card management roles
- Proven ability to thrive in a mid-stage startup
- A reputation of being trustworthy with integrity and dignity
- Ability to be agile and aggressive with a positive attitude
- Be a strategic risk-taker
- Have a service mindset to support other stakeholders, clients, and cardholders
- Excellent communication skills both written and verbal
- Proficient in Google Office suite
$130,000 - $150,000 a year
What we offer:• Health, dental and vision insurance
• 401K, traditional and Roth
• Tuition Assistance or Tuition Reimbursement
• Monthly Gym Reimbursement
• Paid time off to volunteer
• Paid Family Leave (California)
• Paid Vacations
• Complimentary office lunches
• Opportunity to grow
• Opportunity to work with a great team committed to making a difference.
