THE ROLE:

The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across one of our biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans-ensuring the right people are staffed to the right work at the right time.

The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting.

This is a player/coach role that will start as an independent contributor. As the team scales this role will oversee 1-2+ Resource Managers. The ideal candidate is highly analytical, detail-oriented, and thrives in environments that require collaboration, change management, and strategic problem-solving.

WHAT YOU'LL DO:

• Capacity Planning & Forecasting
• Translate revenue and delivery forecasts into headcount plans and staffing strategies
• Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
• Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
• Recommend freelance or cross-region support based on forecasted needs
• Utilization & Operational Reporting
• Own utilization targets and reporting for a defined region, discipline, or client segment
• Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
• Maintain headcount rosters, freelance usage reports, and staffing trackers
• Identify gaps or inefficiencies in tools or workflows and propose improvements
• Staffing Strategy & Conflict Resolution
• Lead casting conversations with Delivery, Creative, Media, and Experience teams
• Resolve priority or conflict escalations across projects, disciplines, and managers
• Ensure optimal coverage across live and upcoming work while protecting team health
• Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
• People Leadership & Collaboration
• Manage 1-2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
• Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
• Contribute to the evolution of resourcing processes, workflows, and craft rituals
• Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums

WHAT YOU BRING:

• 6-9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
• Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows
• Ability to work within a fast-paced, fluid environment with strong attention to detail, organization, and attitude to thrive, not only survive
• Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
• Comfort managing and mentoring junior team members; prior direct people management preferred
• Strong communication and negotiation skills; able to build trust with senior stakeholders
• Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
• Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
• Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

US Remote Range

$122,000-$150,000 USD