Accor

Director of Banquets

Accor • $75K — $95K *
New Orleans, LA 70119In-Person
Hospitality & Recreation
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 5-7 years in Food & Beverage leadership, especially luxury banquets
  • Director or higher leadership experience preferred
  • Experience managing large teams in luxury settings
  • Proven track record with large-scale events and VIP functions
  • Bachelor's degree in Hospitality Management or related field preferred

Responsibilities

  • Provide leadership for all banquet operations to ensure service excellence
  • Develop departmental goals in line with the hotel's business strategy
  • Foster a culture of luxury service and continuous improvement
  • Establish service standards that exceed guest expectations
  • Manage budgeting, forecasting, payroll, and expense control for the Banquet Department
  • Analyze performance to drive revenue growth and operational efficiency
  • Collaborate with various departments for seamless event execution

Benefits

  • Leadership role in a luxury hospitality environment
  • Opportunity to drive significant operational and financial outcomes
  • Engagement with multiple departments for holistic event management
  • Focus on continuous improvement and innovation in banquet operations
  • Involvement in high-stakes, high-visibility events and planning processes
Full Job Description
Job Description
  • Provide strategic leadership and direction for all banquet operations, ensuring exceptional service, operational excellence, and financial performance.
  • Develop and execute departmental goals aligned with the hotel's strategic business plan.
  • Foster a culture of luxury service, accountability, collaboration, and continuous improvement.
  • Establish and maintain service standards that exceed guest expectations while ensuring consistency across all banquet operations.
  • Lead all financial and labor management functions for the Banquet Department, including annual budgeting, forecasting, payroll, scheduling, productivity standards, and expense control to ensure efficient operations and achievement of financial objectives.
  • Drive revenue growth and profitability through analysis of financial performance, labor productivity, banquet revenues, inventory management, and operational efficiencies while identifying opportunities to enhance overall departmental performance.
  • Partner with Conference Services & Catering, Sales, Culinary, Stewarding, Front Office, Engineering, and Housekeeping to ensure seamless execution of all meetings, conferences, weddings, and special events.
  • Drive guest satisfaction by proactively monitoring event execution, responding to guest concerns, and implementing service recovery strategies.
  • Ensure compliance with all company policies, luxury brand standards, health and safety regulations, food safety requirements, and local licensing laws.
  • Lead recruitment, onboarding, training, engagement, recognition, and retention initiatives for the banquet team.
  • Conduct regular departmental meetings, performance reviews, and development planning.
  • Identify opportunities to enhance banquet operations through innovation, process improvements, and technology.
  • Participate as a member of the Food & Beverage leadership team and contribute to hotel-wide initiatives and strategic planning.
  • Serve as Manager on Duty when required.
  • Perform other duties as assigned.


Qualifications
  • Minimum 5-7 years of progressive Food & Beverage leadership experience, including luxury banquet operations.
  • Previous Director, Assistant Director, or Senior Banquet leadership experience preferred.
  • Experience leading large teams within a luxury hotel or resort environment.
  • Proven success managing large-scale social events, conventions, meetings, and VIP functions.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.


Additional Information

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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