Caesars Entertainment

Director of Food & Beverage (Caesars New Orleans)

Caesars Entertainment • $90K — $120K *
New Orleans, LA 70119In-Person
Hospitality & Recreation
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 15+ years of managerial experience in hospitality or gaming
  • Bachelor's degree or equivalent work experience
  • Strong proficiency in Microsoft Excel
  • Must qualify for and maintain a Louisiana gaming license
  • Exceptional leadership and coaching abilities
  • Excellent communication skills for diverse audiences
  • Ability to operate under stress in a fast-paced environment

Responsibilities

  • Establish and enforce operational standards across Food & Beverage outlets
  • Conduct routine walkthroughs to assess execution and adherence to standards
  • Hold teams accountable for operational procedures and brand standards
  • Support operations during peak periods to maintain service levels
  • Engage actively with guests to monitor and improve their experience
  • Drive a culture of accountability and operational discipline across teams
  • Manage the Food & Beverage budget to align with financial performance goals

Benefits

  • Flexible schedule including nights, weekends, and holidays
  • Strong on-property presence during peak business times
  • Opportunity to work in a dynamic and vibrant environment
  • Engagement in cross-functional collaboration
  • Career development opportunities through structured feedback and support
Full Job Description
Job Description

The Director of Food & Beverage is responsible for establishing, implementing, and consistently reinforcing operational standards across all Food Service and Beverage outlets. This role serves as a highly visible, hands-on leader who is actively engaged in the day-to-day operation, ensuring that service, product quality, cleanliness, and team execution consistently meet Caesars' expectations.
This position is deeply embedded in the operation; observing, coaching, and holding teams accountable in real time while driving a culture of discipline, consistency, and excellence. The Director partners cross-functionally to ensure seamless operations, strong financial performance, and full regulatory compliance, while elevating the guest experience through flawless execution at every touchpoint. The Director ensures compliance with all state and federal regulatory agencies that have jurisdiction over areas of responsibility.

Responsibilities

KEY JOB FUNCTIONS:

Standards & Operational Execution
  • Establish, document, and enforce operational standards across all Food & Beverage outlets, ensuring consistency in product, presentation, service, and cleanliness.
  • Maintain a strong on-the-floor presence through routine walkthroughs to assess execution, identify gaps, and ensure real-time adherence to standards.
  • Hold all levels of leadership accountable for consistent execution of procedures, brand standards, and operational expectations.
  • Ensure staffing, floor coverage, and operational readiness align with business volumes and forecasted demand.
  • Step into operations during peak periods or critical moments to support execution and maintain service levels.

Hands-On Leadership & Guest Experience
  • Serve as a visible, "boots on the ground" leader, actively engaging with teams and guests during key service periods.
  • Monitor the guest experience in real time, responding to feedback through direct interaction, comment cards, and Total Service verbatims to drive continuous improvement.
  • Ensure all food and beverage offerings consistently meet quality, presentation, and service standards.
  • Maintain a clean, safe, organized, and guest-ready environment at all times.

People Leadership & Accountability
  • Set clear expectations for leaders and frontline teams regarding service behaviors, standards, and operational discipline.
  • Coach and develop leadership through in-the-moment feedback, structured follow-up, and ongoing career development planning.
  • Conduct regular one-on-one meetings with direct reports to support growth, identify skill gaps, and build succession plans.
  • Drive a culture of accountability, ownership, and pride in execution.
  • Lead all aspects of talent management, including hiring, training, performance management, and disciplinary actions.

Financial & Operational Discipline
  • Own and manage the Food & Beverage budget, aligning operational execution with property financial goals.
  • Translate financial targets into actionable plans and hold leaders accountable for achieving revenue, labor, and cost objectives.
  • Monitor performance (daily/weekly/period) and adjust strategies to improve profitability and efficiency.
  • Drive labor efficiency through effective scheduling and real-time adjustments based on business volume.
  • Oversee inventory, cost control, and waste reduction initiatives, ensuring proper systems and procedures are implemented and followed.
  • Ensure all revenue is accurately captured through strict adherence to operational and POS procedures.
  • Balance outlet hours and offerings to optimize both guest satisfaction and profitability.

Compliance & Governance
  • Ensure compliance with all health, safety, and regulatory requirements, including food, beverage, and tobacco laws.
  • Enforce company policies, audit standards, and operational procedures across all outlets.
  • Uphold professional appearance, uniform standards, and conduct expectations.
  • Maintain strict confidentiality of guest and team member information.
  • Promote and model company values, ethics, and the Code of Commitment and Service Profit Chain.

Continuous Improvement & Collaboration
  • Identify operational inefficiencies through direct observation and implement practical, field-driven solutions.
  • Partner with cross-functional teams to improve execution and remove operational barriers.
  • Establish and refine procedures to ensure effective coordination across all F&B operations.
  • Drive consistency through follow-up, re-training, and reinforcement of expectations.
  • Contribute to initiatives that enhance operational performance, employee engagement, and the overall guest experience.
  • Demonstrate the ability to operate in a fast-paced environment, managing multiple priorities without loss of efficiency or composure.


Qualifications

EDUCATION and/or EXPERIENCE:
  • Experience requirements include 15+ years managerial experience in the hospitality and/or gaming field.
  • Bachelors degree from an accredited college or comparable work experience required.
  • Proficient in Microsoft Excel.


QUALIFICATIONS:
  • Must qualify for, obtain, and maintain a gaming license from the Louisiana Gaming Commission.
  • Ability to read and comprehend complex instructions, short correspondence, and memos. Ability to write simple as well as complex correspondence.
  • Ability to effectively present information in one-on-one as well as in small and large group situations to customers, clients, and other employees of the organization.
  • Must have the ability to read, analyze and interpret complex documents.
  • Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
  • Ability to deal with problems involving concrete variables in standardized situations. Must have the ability to think strategically, synthesize the most complex business/financial data and develop innovative solutions.
  • Must be a strong leader, coach co-workers and work as a team for success.
  • Must present a well-groomed appearance.


WORK ENVIRONMENT:
  • Must be able to work a flexible schedule, including late nights, weekends, and holidays, with a strong on-property presence during peak business periods.
  • Must be able to maneuver to all areas of the casino.
  • Must be able to lift up to 10 pounds and carry up to 5 pounds.
  • Must be able to bend, reach, kneel, twist and grip items when working at assigned desk area.
  • Must have manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.


About Caesars Entertainment

Little Caesars makes and delivers the food products. They offer products that are available for shopping online. Their customers' inquiries are addressed through phone, email, and online applications.

Caesars Entertainment Careers

Join the vibrant team at Caesars Entertainment, the pinnacle of entertainment and hospitality, where your career journey is as thrilling as the experiences we offer our guests. As a leader in the industry, Caesars Entertainment provides unparalleled job opportunities, fostering a culture of leadership, diversity, and innovation. Work You’ll Do At Caesars Entertainment, you’ll be part of a community that thrives on excellence and the spirit of hospitality. Our commitment to diversity training ensures an inclusive environment where everyone’s contributions are valued. You’ll work alongside a team of professionals dedicated to redefining the future of entertainment and guest services. Explore a variety of employment paths from casino operations to corporate functions, each offering a chance to innovate and lead. Caesars Entertainment is not just a company; it’s a place where you can shape your future and propel your career to new heights. Join Our Market-Leading Team Step into a role within Caesars Entertainment and join a market-leading team that sets the standards in the global entertainment industry. Our professionals enjoy benefits that support both personal and professional growth, including advanced training programs and leadership development opportunities that prepare you for the next steps in your career. Internship Programs Kickstart your career with Caesars Entertainment through our internship programs. Gain invaluable industry insights and hands-on experience in a dynamic environment. Our internships offer a unique blend of learning and working, ideal for cultivating the skills and knowledge necessary for a successful career in the entertainment and hospitality sectors. Innovative Work Drive innovation as part of the Caesars Entertainment team. Our employees are at the forefront of industry trends and technology, creating memorable experiences for our guests and setting benchmarks in the market. Your work will directly contribute to the company’s legacy of exceptional service and pioneering entertainment solutions. Career Development Future-proof your career at Caesars Entertainment with our vast array of development opportunities. From personalized training sessions to networking events, we provide the tools to enhance your skills and expand your professional network. Whether you’re refining your interview techniques or polishing your resume, Caesars is committed to your growth and development. Join Our Team Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and creative team players who are ready to take on new challenges. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights—all from the people who make Caesars Entertainment a leader in the entertainment industry. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Caesars Entertainment. Explore the possibilities with Caesars Entertainment, where your career is part of a larger story of success, innovation, and leadership. Join us and create your own path in the world of entertainment and hospitality.
Learn more about Caesars Entertainment
Size
23,000 employees
Market Cap
$8.8 billion
Industry
Hospitality & Recreation
Net Income
-$1.7 billion
Founded
2009
5 Year Trend
+60.7%
Revenue
$3.4 billion
NASDAQ
CZR
* Ladders Estimates

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