Director of AI Operations & Enablement

Golden Touch Group, Inc.

$100K — $150K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of hands-on leadership experience in fashion, wholesale, or consumer goods
  • Proficient daily user of AI tools with practitioner-level fluency
  • Strong operational understanding across finance, merchandising, design, sourcing, and production
  • Demonstrated ability to influence cross-functional teams without direct authority
  • Experience building lightweight automation solutions; full engineering background not needed
  • Familiarity with ERP, PLM systems, and EDI workflows
  • Basic scripting experience in Python or JavaScript for automations

Responsibilities

  • Partner with business leaders to identify and prioritize high-impact AI use cases
  • Implement embedded AI workflows that drive measurable improvements
  • Develop lightweight prototypes and scripts using AI tools to solve operational problems
  • Train teams on effective AI tool usage, creating documentation and resources
  • Act as the internal expert on AI tooling, staying updated on technology trends
  • Automate processes for chargebacks and deductions to minimize future risks
  • Streamline accounts receivable and payable workflows, enhancing efficiency
  • Reduce manual processes in EDI and order entry through automation
  • Enhance design iterations and support communication between teams using generative AI
  • Generate and automate regular reporting to improve insights sharing
  • Collaborate with IT to scale successful prototype solutions
  • Track and report productivity improvements across departments

Benefits

  • Hybrid work schedule with 4 days in the office and 1 day remote
  • Eligibility for a discretionary bonus
  • Opportunity to work at the cutting edge of AI application in the fashion industry
  • Be a part of a transformative change initiative impacting multiple business functions
  • Contribute to the modernization of operational workflows and efficiencies
Full Job Description
Job Type

Full-time, Contract

Description

We are seeking a highly practical, hands-on leader to drive AI adoption across our business. This role sits at the intersection of Design, Merchandising, Finance, and Operations - acting as the internal change agent who understands how to apply AI tools, coding assistants, and workflow automation to real business problems. The ideal candidate is a daily, power user of AI tools, experienced in managing cross-functional workflows, and comfortable building lightweight solutions in a fast-paced apparel environment.

Responsibilities
  • Partner with business leaders across design, merchandising, sourcing, sales, finance, and operations to identify and prioritize high-impact AI use cases
  • Roll out practical, embedded AI workflows - not theoretical pilots - that drive measurable improvements in speed, accuracy, and efficiency
  • Build lightweight prototypes, scripts, and automations using AI copilots and no/low-code tools to solve specific operational problems
  • Train teams on how to effectively use AI tools in their day-to-day work; create simple playbooks, prompt libraries, and workflow documentation
  • Act as the internal go-to resource and authority on AI tooling, staying current on the landscape and making smart adoption decisions
  • Automate intake, categorization, root-cause analysis, and dispute documentation for chargebacks and deductions; identify patterns across retailers to reduce future exposure
  • Streamline accounts receivable and payable workflows, including cash application, reconciliation, invoice processing, and aging visibility
  • Reduce manual intervention in EDI and order entry processes by automating error detection, validation, and corrections from order receipt through fulfillment
  • Accelerate design iterations using generative AI tools; support print development, colorways, and concept generation; streamline communication between design, merchandising, and production
  • Automate recurring reports including customer-driven selling reports; synthesize data across PLM, ERP, and internal systems; improve how insights are generated and shared
  • Collaborate with IT to scale solutions that prove out at the prototype stage
  • Track and report measurable productivity and accuracy improvements across departments


Requirements

  • 5-10 years of experience in operations, consulting, product management, or a similar hands-on leadership role within fashion, wholesale, or consumer goods
  • Heavy, daily user of AI tools - demonstrated practitioner-level fluency, not just conceptual understanding; experience with coding copilots, generative AI platforms, and workflow automation tools
  • Strong understanding of operational workflows across finance, merchandising, design, sourcing, and production
  • Proven ability to drive change and influence cross-functional teams without direct authority
  • Comfortable building lightweight solutions including scripts, workflow automations, and prompt systems - full engineering background not required
  • Proficiency in generative AI platforms (Claude, ChatGPT, Gemini), AI coding copilots (Claude Code, Cursor), and automation tools (Zapier, Make, n8n)
  • Familiarity with ERP and PLM systems, EDI processing workflows, and advanced Excel or Google Sheets
  • Basic scripting ability in Python or JavaScript for lightweight automations and prototypes
  • Clear, direct communicator with the ability to simplify complex ideas for non-technical audiences
  • Strong organizational skills with the ability to manage multiple workstreams and prioritize across competing business needs


Hybrid Work Schedule

4 days a week in the office, 1 day work from home

New York Pay Rate $100,000.00 - $150,000.00

We strive to hire and nurture amazing talent. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, and internal alignment. Role is also eligible for a discretionary bonus.

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