SUMMARY

The Director of AI Agent Solution Consulting is a senior leader responsible for both people leadership and functional ownership of RealPage AI Agent implementations. This role oversees a high-performing team of seasoned consultants who deliver Subject Matter Expert (SME) insight to customers while serving as the primary Implementations representative and functional voice for AI Lumina Workforce products across the organization.

In addition to building and leading a results-driven consulting organization, the Director represents Implementations in cross-functional forums, including Weekly Business Reviews (WBRs), product alignment sessions, and executive stakeholder discussions with General Managers, Sales, Customer Success, and Product teams. This role ensures that implementation strategies, customer outcomes, and product direction are aligned with broader business goals.

The Director is accountable for implementation excellence, operational rigor, and customer success across AI Lumina Workforce products, ensuring scalable delivery, strong adoption outcomes, and continuous improvement.

PRIMARY RESPONSIBILITIES

• Serve as the functional owner for AI Leasing, AI Resident, AI Operations, AI Facilities, AI Finance, and AI Spend implementations, representing the Implementations organization in cross-functional alignment with Product, GMs, Sales, Customer Success, and other Delivery leaders
• Lead, mentor, and develop a team of senior consultants, fostering a culture of accountability, continuous improvement, and customer-centric delivery
• Define and execute long-term strategies for scaling consulting capacity and expertise to support current and future AI Lumina Workforce growth
• Establish and govern implementation standards, processes, and best practices to ensure consistency, quality, and predictability across AI Lumina Workforce products
• Partner with Product and GM leadership to influence roadmap decisions based on implementation insights, customer feedback, and operational realities
• Provide executive-level oversight for complex or strategic customer implementations, ensuring risks are identified early and mitigated effectively
• Own accountability for implementation performance, including productivity, backlog health, on-time delivery, and customer outcomes
• Drive continuous improvement initiatives to enhance customer experience, reduce friction, and improve time-to-value across AI Lumina Workforce implementations
• Represent AI Lumina Workforce Consulting in Weekly Business Reviews (WBRs) and other executive forums, delivering clear, actionable insights on performance, trends, and risks
• Lead escalation management and executive communication for implementation issues that may impact customer experience, revenue realization, or strategic initiatives
• Own accountability for incorporating AI into internal implementation and delivery processes.