Job DescriptionJOB SUMMARY The Director, Luxury Intelligence leads the intelligence capability that supports Marriott International's Luxury Group across brands, customers, competitors and commercial strategy. Working within the Customer Domain inside Enterprise Data, Analytics & AI, the Director partners closely with Luxury leadership, partner disciplines, and continent teams to translate data and research into insight that informs enterprise decision-making.
The role delivers analytical depth across the Luxury customer landscape, the competitive environment, and the commercial and distribution channels that shape performance. The Director is expected to bring both analytical rigor and business judgment, communicate complex findings clearly to senior audiences, and build strong working relationships across a matrixed organization.
This is a leadership role within a growing function, offering the opportunity to contribute to how Marriott builds and applies customer and market intelligence in one of its most strategically important segments.
CANDIDATE PROFILE Education and Experience Required
- Bachelor's degree in a quantitative, business, or related discipline; advanced degree preferred but not required.
- 8+ years of progressive experience in analytics, intelligence, strategy, or a closely related field, with demonstrated ability to build subject-matter expertise quickly in a complex domain.
- Demonstrated quantitative rigor and ability to translate complex analysis into clear, decision-useful narratives for senior audiences.
Preferred
- Prior experience in luxury hospitality, luxury retail, private banking, luxury goods, or luxury travel distribution (e.g., Amex Platinum / Centurion, Virtuoso, Fine Hotels & Resorts).
- Experience partnering with senior stakeholders in environments where business context, judgment, and differing viewpoints shape decisions.
- Experience within an enterprise-level intelligence, insights, or strategy function that integrates multiple analytical disciplines (e.g., customer segmentation, lifetime value, and commercial performance).
Non-negotiable attributes
- Intellectual courage and comfort holding an informed position in the face of differing views.
- Genuine curiosity about customers, competitors, and markets.
- Strong collaborator who works well within a team and brings a clear point of view while remaining open to being convinced by better arguments.
CORE WORK ACTIVITIES - Leads the Luxury Intelligence capability within the Customer Domain, proactively delivering insight across customer, competitive, commercial, and distribution dimensions.
- Positions the function as a strategic thought partner to the Luxury Group from the ideation stage of key business questions.
- Owns the enterprise Luxury Intelligence narrative and connects Luxury-specific insight to broader enterprise decisions.
- Partners with Luxury leadership, partner disciplines including Commercial, and continent teams to shape and prioritize the intelligence agenda.
- Calibrates expectations with stakeholders on scope, timelines, and confidence levels, and reframes requests to surface the highest-value questions and their second-order implications.
- Delivers the analytical framework supporting the Luxury Commercial Strategy, spanning performance measurement, customer intelligence, distribution and channel economics, and hotel-level accountability.
- Applies bottom-up, market-by-market rigor to competitive and market intelligence for the Luxury hospitality landscape.
- Establishes luxury customer segmentation and lifetime value framing across HNW, UHNW, aspirational, corporate, and redemption cohorts, integrating this work into the enterprise customer intelligence discipline.
- Develops distribution intelligence across wholesale, travel advisors, GSO, consortia, and bank programs, quantifying incrementality and net revenue impact.
- Develops a rigorous point of view on how owners perceive Luxury brands and portfolio strategy, informing enterprise decisions where owner perspective is influential.
- Develops the analytical approach for emerging Luxury lines of business, including The Ritz-Carlton Yacht Collection, as data and capacity allow.
- Contributes to Luxury Voice of Customer and Luxury customer journey intelligence in partnership with the relevant Customer Domain leads.
- Applies the Customer Domain operating principles in day-to-day work: rigorous single-slide storytelling, disciplined prioritization, and effective partnership with Agile delivery teams.
- Manages and develops direct reports; attracts, retains, and coaches talent.
- Serves as the face of Enterprise Data, Analytics & AI for the Luxury Group and operates as a trusted, senior counterpart to leadership across the discipline.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
