Build and govern Acosta Group's GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer - ensuring no process migrates without a complete, signed-off documentation package Responsibilities Primary Responsibilities • Knowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning standards, and access governance. • SOP Templates & Process Documentation: Develop the GBS SOP master library covering Finance, HR, Procurement, IT, and BAS. Structure SOPs for wave-based transition readiness. • Process Mapping Standards: Define and govern the GBS process mapping standard: swimlane, BPMN-aligned notation, and approval workflow. All Wave 1 maps signed off before migration gate. • RACI Documentation: Design and maintain the GBS RACI master covering all functions, processes, geographies, and operating model layers. Document transition of accountability to GCC. • GCC Knowledge Transfer & Onboarding: Build and manage the GCC knowledge transfer playbook: KT schedules, shadow/reverse-shadow protocols, and go-live readiness tracking per wave. • Documentation Quality & AI Readiness: Conduct readiness reviews at each wave gate. Ensure dual sign-off on critical documents. Align documentation standards with AI/Automation program requirements. • Influence enterprise operating model decisions, organizational design, shared services strategy, and global business services transformation efforts through process and performance insights. • Advise senior executives on enterprise risks, process maturity, automation opportunities, and organizational readiness for large-scale transformation initiatives. • Oversee the organization's knowledge management strategy, leading a team of analysts responsible for transforming institutional knowledge into structured, reusable assets that accelerate onboarding, improve service delivery, reduce operational risk, and enable digital transformation. Qualifications Minimum Qualifications-Education and Experience • Bachelors degree in Business, Operations or related field or equivalent years of experience. • 7-10 years in GBS, shared services, or large-scale business transformation with at least 4 years experience in a leadership role. Minimum Qualifications-Knowledge, Skills and Abilities • Demonstrated experience building SOP libraries and KM systems in GCC or SSC environments • Strong process documentation skills (BPMN or equivalent mapping proficiency) • Experience with SharePoint/OneDrive knowledge repository design and governance • Ability to extract tribal knowledge from SMEs and translate into structured documentation • Excellent analytical, problem-solving, and project management skills. • Strong communication and stakeholder management abilities. • Experience with Process Mining tools (Celonis preferred) • Lean Six Sigma Green Belt minimum preferred • Prior GCC transition experience (India or Mexico preferred) • Finance, HR, or Procurement process environment experience (Wave 1 scope) • Experience in AI/automation environments