POSITION SUMMARY
The Director of the IT EPMO is responsible for leading the enterprise technology delivery portfolio. This role bridges the gap between executive strategy and technical implementation, driving maturity within the Enterprise PMO, managing complex cross-functional portfolios, and ensuring technology investments align with business objectives, regulatory requirements, and risk management standards. Lastly, this role provides thought leadership, inspirational talent leadership, governance, transparency, and execution discipline across the IT portfolio while enabling flexibility to support Agile, hybrid, and vendor-led delivery models.
PRINCIPAL DUTIES AND RESPONSIBILITIES
• Define and mature the EPMO operating model aligned to enterprise and IT goals and strategies
• Establish delivery governance frameworks supporting Agile, hybrid (CFPA and vendor led) execution
• Lead IT demand intake, project intake triage, and portfolio prioritization across business units
• Manage portfolio capacity planning across internal teams and vendor partners
• Oversee execution of complex IT programs, including core system modernization, vendor implementations, and regulatory initiatives
• Serve as a primary liaison between C-level executives, technical teams, and business units.
• Facilitate portfolio reviews, and participate in executive briefings as needed
• Oversee delivery responsibilities for system integrators, vendor partners, SaaS vendors, and third-party providers
• Support contract oversight and vendor risk management in partnership with Sr. leadership and Legal
• Lead, inspire, and develop talent: IT project coordinators, IT project managers, program manager(s)
• Champion continuous improvement, delivery maturity, and professional development
• Own IT portfolio management tools, dashboards, and reporting
• Provide a single source of truth for IT delivery health, reporting, and portfolio insights
• Improve forecasting accuracy and delivery confidence throughout CFPA
EDUCATION, EXPERIENCE & QUALIFICATIONS
• Bachelor's degree in information systems, Computer Science, Business, or related field preferred
• 10+ years of experience in IT portfolio management, project management in an enterprise setting highly preferred
• 5+ years leading an IT PMO or EPMO in a regulated environment
• Direct experience in insurance or financial services strongly preferred
• Deep understanding of SaaS-based insurance core systems (policy, claims, billing) and supporting platforms
• Deep understanding of insurance operations with a focus on broker/agent interactions
• Experience with vendor-led implementations and system integrations
• PMP, PgMP, PfMP, SAFe, or equivalent demonstrated delivery experience preferred
• ITIL, COBIT, or related governance frameworks a plus
• AINS, CPCU, or related insurance certifications a plus
• Strategic, pragmatic, and delivery-focused
• Demonstrated Change leader who can modernize delivery while maintaining operational stability
