Director - Infrastructure Services
Job Description
• Develop and implement ITSM strategy and roadmap;
• Define ITSM policies, procedures, and standards;
• Collaborate with key stakeholders to ensure alignment of IT services with business needs;
• Oversee IT service desk operations and incident management processes;
• Monitor and continuously improve IT service delivery performance;
• Lead IT service improvement initiatives and projects;
• Ensure compliance with ITIL best practices and industry standards;
• Provide guidance and support to ITSM team members;
• Analyze IT service metrics and KPIs to drive operational excellence;
• Manage vendor relationships and contracts related to ITSM tools and services.
• Develop and implement ITSM strategy and roadmap;
• Define ITSM policies, procedures, and standards;
• Collaborate with key stakeholders to ensure alignment of IT services with business needs;
• Oversee IT service desk operations and incident management processes;
• Monitor and continuously improve IT service delivery performance;
• Lead IT service improvement initiatives and projects;
• Ensure compliance with ITIL best practices and industry standards;
• Provide guidance and support to ITSM team members;
• Analyze IT service metrics and KPIs to drive operational excellence;
• Manage vendor relationships and contracts related to ITSM tools and services.
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
AWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Associate - UdemyUdemy, Azure Solutions Architect Expert - MicrosoftMicrosoft, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, TECHBRIDGE - AWS CLOUD PRACTITIONER - GenpactGenpact
Required Skills
Agile Methodology, Agile Methodology, Applications Support, Backup Management, Change Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Modernizing Operations, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure {+ 4 more}
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Infrastructure Services
Remote Type -
Office
Work Shift -
Day Job (Canada)
Compensation Range-
85,000 to 145,000 CAD
