American Express

Director-Infra Engineering

American Express • $160K — $200K *
New York, NY 10025In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; advanced degree preferred.
  • 12+ years in technology leadership with a focus on infrastructure and mobile platform teams.
  • 8+ years managing large engineering teams or cross-functional initiatives.
  • Thorough knowledge of enterprise mobile ecosystems and management practices (BYOD and corporate devices).
  • Experience with mobility platforms like Microsoft Intune, Jamf, or similar solutions.
  • Expertise in identity and access management, security, and privacy regulations in enterprise settings.
  • Proficient in modern engineering practices such as DevOps, CI/CD, and infrastructure as code.

Responsibilities

  • Define and lead the mobile platform strategy and engineering roadmap.
  • Oversee mobile device management and endpoint capability delivery.
  • Manage a full-stack application engineering team for mobile applications.
  • Collaborate with security and compliance to ensure platform resilience and regulatory adherence.
  • Drive the modernization of mobile architecture and operational practices.
  • Provide executive oversight on service health and incident management.
  • Foster team development and succession planning for engineering talent.

Benefits

  • Opportunities for personal and professional growth through training and mentorship.
  • Access to modern tools and technologies relevant to mobile and infrastructure engineering.
  • Engagement in initiatives that improve workplace diversity and inclusion.
  • Involvement in high-impact projects with executive visibility.
  • Possibilities of participating in AI and automation initiatives to enhance mobile operations.
Full Job Description
Job Description

This role will lead infrastructure engineering and application engineering teams responsible for mobile platform services, mobile application experiences, identity and access integrations, secure endpoint capabilities, operational reliability, and executive-level delivery across a complex enterprise technology environment.

Responsibilities

As the Director, Infrastructure Engineering - Enterprise Mobile, you will define and lead the strategic vision, engineering roadmap, design, implementation, and operational excellence of enterprise mobile platforms and applications across BYOD and CMD. This role requires cross-functional collaboration across security, architecture, endpoint engineering, identity, network, application, SRE, risk, privacy, product, and business teams to deliver resilient, compliant, scalable, and colleague-friendly mobile capabilities.
  • Lead the Enterprise Mobile Engineering organization responsible for BYOD and CMD services, mobile platform engineering, and full-stack application delivery, with a strong focus on colleague experience, security, reliability, and service maturity.
  • Define and execute the enterprise mobile strategy, roadmap, OKRs, and key results across device enrollment, lifecycle management, secure access, application enablement, compliance, telemetry, and operational support.
  • Oversee engineering delivery for mobile device management and endpoint capabilities, including policy design, configuration management, secure app distribution, identity integration, certificate services, conditional access partnerships, and platform modernization.
  • Lead a full-stack application engineering team that builds and maintains mobile-enablement applications, slack applications, Teams application, CICD workflows, admin portals, automation services, APIs, integrations, reporting capabilities, and operational workflows supporting enterprise mobile and application services.
  • Partner with cybersecurity, architecture, risk, privacy, legal, and compliance teams to ensure BYOD and CMD platforms meet enterprise security, data protection, regulatory, audit, resiliency, and operational risk expectations.
  • Drive modernization of mobile platform architecture, automation, observability, and SRE practices to improve reliability, reduce manual operations, strengthen incident response, and accelerate delivery of secure mobile capabilities.
  • Collaborate with product, business, technology, and operations leaders to translate customer and colleague needs into platform capabilities, service enhancements, standards, and adoption plans.
  • Provide executive oversight for critical incidents, service health, vulnerability remediation, root cause analysis, problem management, and preventative actions across enterprise mobile platforms and applications.
  • Manage vendor, platform, and technology evaluation processes for mobile infrastructure, endpoint tools, application services, and integration patterns, ensuring recommendations align with customer needs and enterprise roadmap priorities.
  • Establish engineering standards for secure software development, infrastructure as code, CI/CD, test automation, release management, monitoring, documentation, and production readiness across mobile infrastructure and full-stack applications.
  • Produce and present recurring executive-level reports, platform health insights, adoption trends, risk posture updates, and delivery progress to inform senior leadership decisions.
  • Lead, mentor, and coach senior engineers, managers, and cross-functional teams, fostering a culture of accountability, engineering excellence, inclusion, continuous improvement, and knowledge sharing.
  • Collaborate with senior leadership to support talent acquisition, succession planning, retention, and development strategies that attract and grow top engineering talent.
  • Direct high-impact initiatives within budget and schedule, ensuring dependencies, risks, issues, and decisions are tracked, communicated, and resolved effectively while maintaining a high standard for technical design and compliance.
  • Champion the responsible use of AI, automation, and analytics to improve mobile operations, engineering productivity, service reliability, risk detection, colleague support, and production readiness.


Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.
  • 12+ years of progressive technology leadership experience, including significant experience leading infrastructure engineering, endpoint engineering, mobile platform, or enterprise application teams at scale.
  • 8+ years of experience leading large engineering teams, managers, or cross-functional programs responsible for highly reliable, secure, and enterprise-grade technology platforms.
  • Deep understanding of enterprise mobile ecosystems, including BYOD and company-managed device operating models, mobile device management, mobile application management, secure access, app distribution, enrollment, compliance, and lifecycle management.
  • Experience supporting distinct corporate-managed mobile use cases, including cellular-enabled phones and tablets for executive and sales personas, including vendor procurement and lifecycle coordination. Additionally, kiosk-managed mobile solutions for Service IT and concierge center operations.
  • Experience operating or integrating enterprise mobility platforms such as Microsoft Intune, Jamf, Apple Business Manager, Android Enterprise, or comparable endpoint and mobile management capabilities.
  • Experience leading full-stack application teams delivering web, mobile, API, graph api, slack app, Teams app, translation layers, integration consultation, automation system/tools, reporting, data analytics, or workflow capabilities using modern engineering practices.
  • Knowledge of identity and access management, certificates, authentication, conditional access patterns, endpoint security, data protection, vulnerability management, privacy, and regulatory control expectations in a large enterprise environment.
  • Experience with DevOps and modern engineering practices, including CI/CD, infrastructure as code, automated testing, monitoring, observability, release management, incident management, and production readiness.
  • Experience collaborating with cyber security, architecture, SRE, product, operations, risk, audit, and executive stakeholders to align engineering outcomes with enterprise goals.
  • Strong analytical and problem-solving skills, with the ability to navigate ambiguity, prioritize effectively, resolve complex technology issues, and drive decisions in a fast-paced environment.
  • Excellent executive communication and leadership skills, with the ability to influence at all levels, communicate risk and tradeoffs clearly, and build trusted partnerships across business and technology teams.
  • Experience with AI-enabled engineering transformation, operational automation, telemetry, and analytics is a plus.
  • Relevant certifications in cloud, security, endpoint management, mobile platforms, IT service management, or agile delivery are a plus.

Preferred Leadership Attributes
  • Enterprise mindset with the ability to balance colleague experience, security, resiliency, cost, delivery speed, and risk management.
  • Demonstrated ability to scale engineering teams, simplify complex operating models, and drive clarity across matrixed organizations.
  • Proven ability to mentor senior talent, grow future leaders, and create an inclusive environment where engineers can do their best work.
  • Bias for measurable outcomes, proactive communication, ownership, and continuous improvement.


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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