Director, HR Operations

Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelors degree with 10+ years of relevant experience.
  • Experience managing cross-functional teams and HR initiatives.
  • Strong project management skills with a focus on HR operations.
  • Proficiency in quantitative and qualitative analysis.
  • Ability to collaborate and influence at the VP level and above.

Responsibilities

  • Provides expert advice to senior leaders on HR strategies and best practices.
  • Leads the design and execution of major HR programs aligned with business priorities.
  • Manages corporate initiatives and ensures alignment with HR strategy through metrics.
  • Utilizes data analysis to inform decision-making and drive outcomes.
  • Oversees the HR Shared Services operations and operational budget management.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan with company match and funded retirement contributions.
  • Generous paid time off policy including personal and sick days.
  • Wellness programs and employee assistance offerings.
  • Tuition reimbursement and commuter benefits.
Full Job Description

The Opportunity
Are you a strategic HR leader ready to make a significant impact? As Director of Human Resources (Head of HR Operations), you'll be at the forefront of transforming how we deliver HR services across FINRA. This high-visibility role puts you in direct partnership with Vice President-level and higher leaders, positioning you as both a trusted advisor and a strategic innovator.

You'll lead a talented team of HR professionals while overseeing critical operations spanning HR Shared Services, the HR Program Management Office, vendor relationships, and business continuity planning. This isn't just about managing day-to-day operations—it's about reimagining how HR drives business value through strategic program design, data-driven insights, and operational excellence.

What You'll Do

Strategic Leadership & Partnership

  • Serve as a premiere subject matter expert, providing expert-level counsel to senior business leaders on HR strategies that align with organizational goals
  • Design and execute major programs across HR Centers of Excellence, ensuring alignment with business priorities and regulatory compliance
  • Present insights and recommendations to senior leadership that shape organization-wide decisions

Operational Excellence

  • Streamline HR operations and ensure exceptional service delivery while maintaining compliance with regulatory requirements
  • Develop and implement operational policies, procedures, and governance frameworks including work intake and service level standards
  • Oversee HR Shared Services operations and the HR Program Management Office
  • Manage vendor contracts, licenses, and purchase orders for People Solutions
  • Develop and maintain comprehensive business continuity plans to ensure HR services remain operational during disruptions

Innovation & Continuous Improvement

  • Leverage systems, technology, and data analytics to drive efficiency, productivity, and simplified employee experiences
  • Stay ahead of industry trends and assess alternative approaches to elevate the HR function
  • Lead cross-functional teams and initiatives that transform policies, practices, and programs

Team Development & Budget Management

  • Coach, develop, and inspire your team to build organizational capability and ensure service excellence
  • Manage operational budgets efficiently, optimizing company resources
  • Build and strengthen relationships at all levels across the organization

Required Qualifications
  • Bachelor's degree
  • Minimum of 10 years of relevant HR experience
  • Demonstrated experience managing people and leading cross-functional teams, programs, and initiatives
  • In-depth project management expertise
  • Strong quantitative and qualitative analytical skills with proven ability to leverage data for decision-making
  • Track record of successfully collaborating with and influencing Vice President-level executives and above
  • Excellent written and oral communication skills
  • Effective presentation capabilities
Preferred Qualifications
  • Advanced degree (e.g., MBA, Master's in HR) or relevant professional certification (e.g., SHRM-SCP, SPHR)
  • Experience in the financial services or regulated industry
  • Background in HR transformation or shared services implementation
Work Environment
  • Hybrid work arrangement with defined in-person presence requirements, offering flexibility while maintaining collaborative connections
  • Extended hours and occasional travel may be required

Ready to lead HR operations at one of the financial industry's most important organizations? Join FINRA and help us build an HR function that's as innovative and impactful as the work we do to protect investors and ensure market integrity.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations. 

CO/FL/TX: Minimum Salary $131,100, Maximum Salary $254,000

IL/PA: Minimum Salary $144,000, Maximum Salary $279,500

MA/MD/VA/Washington, DC: Minimum Salary $150,600, Maximum Salary $292,300

NY/NJ: Minimum Salary $150,600, Maximum Salary $305,000

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

About Financial Industry Regulatory Authority

Financial Industry Regulatory Authority Careers

Joining the Financial Industry Regulatory Authority (FINRA) presents a unique opportunity to become part of a dedicated team of professionals committed to fostering fair and honest financial markets. As the largest independent regulator for all securities firms doing business in the United States, FINRA is at the forefront of the financial industry, offering unparalleled job opportunities in a dynamic environment.

Work You’ll Do

At FINRA, professionals work to protect investors and ensure the market's integrity through effective and efficient regulation of broker-dealers. Team members are engaged in a wide range of critical functions from market regulation to enforcement, and from legal compliance to dispute resolution. This variety ensures that employment at FINRA is not just a job, but a pathway to meaningful professional growth and career advancement.

Join a Leading Team

FINRA’s team is composed of highly skilled professionals who lead through innovation and steadfast leadership in the financial sector. With a commitment to diversity and inclusive culture, FINRA fosters an environment where every team member’s contribution is valued. Joining this team means collaborating on projects that enhance the security and integrity of the financial marketplace.

Innovative Work and Career Development

Professionals at FINRA are encouraged to take initiative and innovate within their roles. The authority offers a robust career development program that supports professional growth through training, workshops, and continued learning opportunities. This focus on professional development ensures that every employee has the tools and knowledge to advance their career.

Internship and Employment Opportunities

For those starting their career, FINRA offers a range of internship and entry-level positions that provide a solid foundation in financial regulation. Interns and new employees work alongside industry experts and gain invaluable hands-on experience. These positions are crucial stepping stones for building a career filled with leadership opportunities and professional advancement.

Benefits and Culture

FINRA is committed to supporting its employees’ well-being both inside and outside of the workplace. The company offers a competitive package of benefits that promote a healthy work-life balance. Employees enjoy comprehensive health benefits, retirement plans, and generous paid time off. Moreover, FINRA’s culture of ethics and leadership is reflected in its daily operations, making it a prime environment for personal and professional growth.

Explore Job Opportunities

The Financial Industry Regulatory Authority is continuously seeking passionate, curious, and skilled individuals to join its team. Explore open positions that match your skills and interests in the financial regulatory field. FINRA is hiring individuals who are driven to excel and ready to contribute to a team that values integrity, competence, and dedication.

Stay Connected

Keep up to date with the latest from FINRA by following the careers blog. Gain insights from insiders, and stay informed about new job opportunities, networking events, and industry news that can help shape your career path.

Apply Now

Ready to take the next step in your career? Review open positions, prepare your resume, and apply through the FINRA Careers portal. Tailor your application to highlight your unique skills and experiences that align with the position you are interested in. The interview process at FINRA is designed to identify and recruit the most talented professionals in the industry.

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