Job DescriptionAt InterContinental San Francisco, every guest deserves an exceptional experience-day or night. As
Director of Housekeeping, you will lead all aspects of the housekeeping operations, ensuring exceptional cleanliness, operational excellence, and memorable guest experiences. You will inspire and develop a high-performing team while maintaining the highest standards of quality, safety, and service throughout the hotel.
What You'll DoEvery day is different, but you'll spend most of your time:
- Leading daily housekeeping operations by planning, assigning, and coordinating work to ensure optimal staffing levels, productivity, and service excellence.
- Recruiting, training, coaching, and developing team members while fostering a culture of accountability, engagement, collaboration, and continuous improvement.
- Setting clear performance expectations, providing regular feedback, recognizing achievements, and supporting career growth and development.
- Ensuring all team members comply with federal, state, and local regulations, as well as company policies, procedures, and safety standards.
- Maintaining exceptional housekeeping and laundry standards that consistently exceed guest expectations and support the hotel's quality and brand objectives.
- Conducting routine inspections of guest rooms, public areas, back-of-house spaces, equipment, and linen inventories to ensure cleanliness, presentation, functionality, and proper maintenance.
- Delivering personalized service by anticipating and fulfilling the needs of VIPs, returning guests, and IHG One Rewards members.
- Resolving guest concerns promptly, professionally, and with genuine care to ensure complete guest satisfaction.
- Managing inventories of housekeeping supplies, linens, and equipment to maintain appropriate stock levels while controlling costs, minimizing waste, and supporting sustainability initiatives.
- Overseeing lost-and-found procedures to ensure items are accurately documented, securely stored, and returned to their owners whenever possible.
- Developing and managing the department's annual operating budget, focusing on labor management, productivity, cost per occupied room, and overall financial performance.
- Monitoring departmental expenses, labor productivity, and inventory controls to maximize operational efficiency and achieve budget targets.
- Serving as Manager on Duty when required and performing other duties as assigned.
Who We're Looking ForLeadership ExperienceYou bring a minimum of
five years of progressive housekeeping leadership experience, ideally within a hotel of similar size, scale, and operational complexity.
Experience leading teams in a
unionized environment is required, including a strong understanding of collective bargaining agreements, respectful labor relations, and collaborative partnership with union representatives.
Organization, Attention to Detail & FlexibilityYou are highly organized and thrive in a fast-paced hospitality environment where priorities shift frequently. You effectively manage multiple responsibilities while maintaining exceptional attention to detail and consistently high standards.
You lead by example with a hands-on approach, readily supporting your team wherever needed to ensure operational success and an outstanding guest experience.
Communication & Relationship BuildingYou possess excellent written and verbal communication skills and can build strong relationships with colleagues, guests, leadership, and union partners.
Professional fluency in English is required. Additional language skills in
Mandarin, Cantonese, or Spanish are considered a strong asset and help support our diverse team and guest community.
Physical RequirementsThis position requires the ability to:
- Frequently stand, walk, and move throughout guest rooms and operational areas.
- Lift, carry, push, or pull items weighing up to 50 pounds.
- Operate housekeeping equipment and safely handle cleaning tools and supplies.
- Use computers, property management systems, housekeeping applications, and standard office equipment.
Additional RequirementsSuccess in this role requires:
- Exceptional communication and interpersonal skills when interacting with guests, colleagues, vendors, and other stakeholders.
- Strong reading and writing skills to prepare reports, complete documentation, interpret operational data, and deliver training.
- Solid financial acumen, including budgeting, labor management, inventory control, profit and loss concepts, percentages, and variance analysis.
- Excellent problem-solving, organizational, coaching, motivational, and decision-making abilities.
- Flexibility to work evenings, weekends, and holidays as business needs require.
Why You'll Love Working with IHG Hotels & Resorts at InterContinental San FranciscoWe offer a competitive salary ranging from
$100,000 to $120,000, based on experience and qualifications. This position is also eligible for
annual bonus incentives.
We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
