About the role:

The Business Operations team's mandate is to own the end-to-end understanding of our business in each of our vertical markets and set the strategy for how to grow it over the next three years. We identify the strategic levers for growth, align cross-functional teams, and drive towards high impact outcomes. We report to executive and C-level leadership on the health and priorities of each market and act as trusted advisors and thought partners to our sales leaders. Each team member is an expert on their respective market across Samsara's end-to-end business and is empowered to identify and drive the levers for the next wave of growth. We're defined by our insatiable curiosity and our ownership mindset.

Samsara is looking for a Director, GTM Business Operations to act as the thought partner to the sales leaders for the Commercial and Mid-market business segments and to drive towards outcomes that unlock exponential growth. This role acts as the expert on the end-to-end business health and strategy of the Commercial and Mid-market business segments, with a deep understanding of everything from segment-level sales performance to developing the growth agenda with the sales leaders. This role is the trusted thought partner of our sales leadership as well as being seen as the business and strategy expert by our executive leadership team and cross-functional stakeholders.

This is a remote position open to candidates based in the United States. Relocation assistance will not be provided for this role.

In this role, you will:

Act as the strategic owner of the Commercial and Mid-market business segments, developing a deep understanding of customer segments, sales performance, product-market fit, competitive landscape, and operational drivers to identify key levers for growth.

• Represent the voice of the Commercial and Mid-market business segments, synthesizing field feedback and market intelligence to inform broader company strategy, product roadmap decisions, and customer-facing programs.
• Drive and track the execution of cross-functional investments within the business.
• Lead complex strategic projects with urgency and clarity, such as new segment launches or field productivity improvements.
• Work iteratively and with urgency to drive value quickly.

Serve as the trusted advisor to Commercial and Mid-market business sales leadership, supporting annual and quarterly planning, territory design, goal setting & forecasting, performance reviews, sales metrics, and in-quarter execution to help teams consistently beat targets.

• Develop executive-ready presentations and recommendations, regularly briefing senior leadership and influencing high-impact decisions at the company-wide level.
• Identify and recommend improvements to optimize sales performance and help Sales leaders hit their number.

Own the rhythm of the business, including quarterly business reviews, monthly market updates, annual planning, and forecasting processes with a focus on insights, decision-making, and accountability.

• Own your own analytics and insights, independently pulling and transforming data across multiple sources (e.g., Salesforce, Databricks, Gong, Tableau) to uncover trends, diagnose root causes, and support data-driven decision making-bringing both technical rigor and business acumen to your analyses.
• Leverage AI and automation tools to accelerate impact, using capabilities such as AI-driven forecasting, workflow automation, and generative insights to improve operational efficiency, reduce manual effort, and uncover new growth opportunities faster than ever before.

Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 10+ years of experience in Consulting, Strategy, Finance, Business Operations, or Sales Strategy & Operations
• Ownership mindset with willingness to shape end-to-end outcomes of the market
• Experience in building trusting relationships and influencing others (incl. executive audiences)
• Experience working with executive leadership and partnering with sales leadership
• Highly organized with exceptional attention to detail and the ability to manage multiple projects on a tight deadline
• Strong analytical and logical reasoning skills; deep sense of curiosity
• Strong bias for action
• Able to convey complex ideas in a clear, concise manner both verbally and in writing
• Ability to coach and grow a team of highly motivated, highly skilled business operations associates and managers
• Bachelor's degree

An ideal candidate also has:

• MBA preferred
• Experience at a high-growth B2B AI or SaaS company
• Has worked across large and dynamic markets
• Experience working with large data sets and leveraging Databricks, BigQuery, SQL, or similar is very helpful
• Low ego, good sense of humor, and comfort with ambiguity all will go a long way in this dynamic space
• Very dialed into driving impact and showing good judgement in picking the right initiatives to focus on

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$148,680-$265,500 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.