Title and Summary

Director, Global Services - Healthcare B2B

At Mastercard, we have a compelling opportunity to build and scale a high-value Services business for the healthcare sector within Commercial & New Payment Flows (CNPF).
We are seeking a strategic and entrepreneurial leader with deep healthcare industry expertise to shape and drive our Healthcare Services business globally. This leader will translate healthcare client needs into differentiated Services offerings, a focused go-to-market strategy, and measurable commercial outcomes.
The ideal candidate brings a strong understanding of healthcare economics, stakeholder needs, and operational challenges, together with a proven ability to develop solutions, build partnerships, and deliver growth. They will identify where Mastercard's advisory, data, analytics, fraud, cyber, and other Services capabilities can create meaningful value for healthcare clients and ecosystem partners.
Partnering closely with Global Healthcare, regional teams, Services Product, Sales, and Delivery, this leader will connect healthcare priorities with Mastercard's capabilities to develop relevant offerings and scale adoption across markets.
Key Responsibilities
Define the global Healthcare Services strategy
• Own the Healthcare Services strategy and roadmap, aligned with Global Healthcare and Services priorities.
• Identify and prioritize opportunities across players, providers, healthcare platforms, health technology companies, and ecosystem partners.
• Assess client needs, market potential, and Mastercard's ability to deliver differentiated value; balance near-term revenue opportunities with longer-term business development.
• Translate global priorities into actionable regional plans that reflect local healthcare systems and market needs.
Develop differentiated healthcare offerings
• Apply deep healthcare expertise to identify client challenges across reimbursement, revenue cycle management, payment operations, fraud, risk, and operational efficiency.
• Adapt existing Mastercard Services capabilities to healthcare needs and identify gaps requiring new solutions or partnerships.
• Partner with Product, analytics, innovation, and Delivery teams to develop and launch flagship healthcare Services offerings.
• Work with anchor clients to validate value propositions, demonstrate measurable impact, and establish repeatable solutions.
• Ensure offerings reflect healthcare data, privacy, regulatory, and operational requirements, working with relevant internal experts.
Lead commercialization and growth
• Build and execute the Healthcare Services go-to-market approach, including client segmentation, value propositions, packaging, pricing, and sales enablement.
• Build and manage the global Healthcare Services opportunity pipeline with regional Sales and account teams, maintaining clear ownership, accurate forecasts, and disciplined follow-through.
• Lead the Services component of strategic client engagements, from needs assessment and solution development through commercial proposals and agreement.
• Establish performance measures linking activity to Services revenue, client outcomes, and contribution to the broader healthcare business.
Drive execution and organizational alignment
• Coordinate with Services Delivery and Product teams to ensure successful implementation, timely value realization, and referenceable client outcomes.
• Equip regional and account teams with healthcare-specific expertise, commercial tools, and repeatable go-to-market approaches.
• Bring client and market feedback into product development and investment decisions.
• Build senior client relationships and represent Mastercard's Healthcare Services proposition in industry forums and strategic discussions.
Experience & Qualifications
Required
• Deep healthcare industry experience, with a strong understanding of healthcare economics, payer-provider relationships, reimbursement, and operational workflows.
• Demonstrated success in healthcare strategy, consulting, business development, commercialization, or solution development, with measurable commercial outcomes.
• Proven ability to translate complex healthcare challenges into compelling value propositions and scalable services or solutions.
• Experience working with healthcare organizations such as health plans, provider networks, health technology companies, or healthcare platforms.
• Strong commercial and financial acumen, including opportunity sizing, business case development, pricing, and pipeline management.
• Ability to shape strategy and drive hands-on execution in an evolving business, making sound decisions with imperfect information.
• Proven ability to influence and mobilize cross-functional teams in a complex, matrixed organization.
• Excellent executive communication, relationship-building, and negotiation skills.
• Bachelor's degree or equivalent relevant professional experience.
Preferred
• Experience spanning multiple markets and an understanding of how healthcare systems and commercial models differ internationally.
• Strong knowledge of the U.S. healthcare ecosystem.
• Experience with healthcare data, analytics, advisory, fraud prevention, cybersecurity, or revenue cycle solutions.
• Familiarity with healthcare payment flows, B2B payments, virtual cards, or embedded payments.
• Experience building a new business or launching and scaling services offerings.
• MBA or other relevant advanced degree.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/29/2026. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

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