The Role

Every day, our executives step into conversations that shape the future of AI-ready connectivity for customers, partners, and the industry. Behind those moments is a team that ensures every meeting begins flawlessly, every critical decision is supported by the right technology, and every interaction reflects the excellence of our brand.

That is where the Director of Executive Support makes a difference.

In this high-accountability environment, bold thinking is encouraged, ownership is expected, and impact is visible. This leader serves as a trusted partner to the executive team, orchestrating the strategy, delivery, and continuous evolution of executive-facing technology, AV, and collaboration services. From boardroom discussions and global travel support to large-scale events and mission-critical communications, this role creates seamless experiences that enable leaders to focus on what matters most-driving innovation and business outcomes.

Success in this role comes from combining operational excellence with a service-first mindset. The Director leads executive IT support, AV and conference room operations, DAS services, and high-visibility event execution, building trust through proactive readiness, flawless execution, and an unwavering commitment to excellence. For professionals who thrive on solving complex challenges, influencing at the highest levels, and delivering meaningful impact, this is an opportunity to help shape how leadership connects, collaborates, and drives the future forward.

Location

The work location is 4427 California Ave SW, Seattle, WA.

The Main Responsibilities

• Define and lead the enterprise strategy for Executive Support, including service models, standards, and governance.
• Serve as a strategic advisor to senior executives, identifying opportunities to improve productivity and experience.
• Oversee end-to-end executive technology and collaboration support for VP-to-CEO leaders.
• Implement and manage a high-touch concierge service model with rapid, precise issue resolution.
• Act as final escalation authority for critical executive-impacting issues.
• Lead, develop, and scale teams of executive support engineers, AV specialists, and event support staff.
• Establish performance standards, service expectations, and coverage models including after-hours readiness.
• Coach team members on executive presence, communication, discretion, and emotional intelligence.
• Drive automation, self-healing capabilities, proactive monitoring, and continuous service transformation.
• Introduce modern tools and workflows to predict and prevent AV, wireless, and collaboration failures.
• Own the strategy, design standards, and operational execution of executive and enterprise conference room AV.
• Ensure AV environments maintain high availability, consistency, and rapid recovery.
• Partner with Facilities, Real Estate, Network, and Architecture teams for builds, upgrades, and roadmaps.
• Oversee DAS performance and wireless reliability across executive spaces, partnering with network/vendor teams.
• Lead planning and flawless execution of Town Halls, Board meetings, earnings calls, and investor events.
• Conduct rehearsals, retrospectives, and continuous-improvement cycles for high-visibility events.
• Serve as a senior partner to Communications, Investor Relations, Facilities, Security, and IT leadership.
• Manage vendor relationships, SLAs, performance, and innovation.
• Lead budgeting, forecasting, and cost optimization across executive support and collaboration services.

What We Look For in a Candidate

• Proven leadership experience in high-performing, customer-focused technology or support organizations.
• Strong executive presence, emotional intelligence, and communication skills.
• Ability to remain calm, decisive, and professional in high-pressure situations.
• Expertise in Executive IT Support, AV systems, collaboration platforms, and event production.
• Working knowledge of wireless infrastructure and DAS models.
• Demonstrated experience with automation, proactive monitoring, and service transformation.
• Commitment to high-touch, relationship-based executive service with flexibility for after-hours and urgent needs.
• Absolute discretion, sound judgment, and professionalism.
• 10 years in executive support, IT operations, or collaboration services.
• 5 years in senior leadership roles supporting VP- or C-suite executives.
• Experience supporting executives in fast-paced, high-visibility environments.
• Experience delivering large-scale corporate events or executive communications.
• Ability to travel up to 40% based on event and executive support needs.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$167,273 - $223,031 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits
Bonus Structure

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Requisition #: 342949