We're looking for a Director Engineering, Shared Services to lead the foundational teams that enable our product organization to build, ship, and operate high-quality enterprise software at scale. This role will bring together Infrastructure, DevOps, and Quality Assurance into a unified shared services organization focused on reliability, scalability, operational excellence, delivery efficiency, and product quality.
This is an ideal opportunity for a hands-on engineering leader who thrives in complex, customer-facing enterprise SaaS environments and brings strong systems thinking. You'll strengthen operating models, improve cross-functional collaboration, elevate developer experience and quality practices, and help create a durable foundation for future growth as we scale to serve global airline customers.
What You'll Do:- Lead, mentor, and grow the Infrastructure, DevOps, and Quality Assurance teams as a unified Shared Services organization
- Champion high engineering standards around architecture, testing, reliability, security, performance, and operational excellence
- Establish clear workflows, SOPs, intake standards, and service models for shared engineering work
- Drive a platform-minded approach to infrastructure, DevOps, tooling, environments, automation, and robust QA practices
- Partner closely with Product, Engineering, Delivery, Services, and leadership to clarify priorities, manage dependencies, and improve execution
- Improve delivery predictability, estimation, release management, incident response, and change management practices
- Build a high-trust culture with clear roles, ownership, accountability, and career paths across shared services teams
- Improve developer experience through better tooling, automation, environments, CI/CD practices, and operational standards
- Develop a deep understanding of the technical architecture and business requirements to identify capacity, reliability, security, and delivery constraints
- Define and execute a comprehensive QA strategy aligned with company goals, customer expectations, and engineering priorities
What You Bring:- Proven experience leading infrastructure, DevOps, SRE, QA, or shared engineering services teams in a high-growth enterprise SaaS environment
- Strong technical background in cloud-first architectures, distributed systems, APIs, infrastructure, CI/CD, observability, and enterprise software delivery
- Experience improving engineering operating models, delivery predictability, release management, and cross-functional execution
- Experience designing scalable systems, reducing operational overhead, and improving reuse, consistency, and maintainability
- Strong understanding of QA strategy, automated testing, test coverage, defect management, and quality practices across the software development lifecycle
- Comfort operating in environments with external partners, incomplete requirements, complex delivery dependencies, and high customer expectations
- Excellent communication skills; able to translate technical tradeoffs, risks, and priorities clearly and empathetically
- A hands-on leadership style with strong attention to detail, a bias for action, and a track record of building healthy, high-performing teams
- Ability to identify and balance priorities in a high-growth, scale-up organization supporting B2B and B2B2C customers
Tech Stack:- AWS
- Kubernetes - EKS
- Kafka - MKS
- Mongodb -Atlas
- C# / .NET Core
- RabbitMQ
- Iac - Terraform/Pulumi
