Mohawk Industries Inc

Director E-Commerce

Mohawk Industries Inc$120K — $150K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business, Digital Commerce, Technology, or related field.
  • 10+ years of experience in digital commerce, digital experience, digital marketing, or related disciplines.
  • 5+ years of leadership experience managing teams and cross-functional initiatives.
  • Experience managing large-scale customer-facing digital platforms and website ecosystems.
  • Experience utilizing analytics, experimentation, and performance measurement to drive business results.

Responsibilities

  • Own the vision, roadmap, and performance of Mohawk's consumer-facing digital platforms.
  • Lead development and optimization of brand websites and supporting digital experiences across the Mohawk family of brands.
  • Create intuitive customer journeys to improve product discovery, engagement, and conversion.
  • Partner with Brand Marketing to activate campaigns across digital platforms.
  • Support retail and commercial channels through digital experiences that drive qualified demand.
  • Lead digital analytics and reporting functions to measure platform performance.
  • Manage agency relationships, budgets, and digital investments.

Benefits

  • Work for a leading global flooring manufacturer with a strong market presence.
  • Join a company recognized for innovation with a diverse range of well-known brands.
  • Opportunity for collaborative work across various functions like Sales, Marketing, and Technology.
  • Lead and develop a high-performing team within a fast-paced environment.
  • Be part of an organization that values customer journey management and digital experience.
Full Job Description
What we need:

The Director, Consumer Digital Experience is responsible for leading Mohawk's consumer-facing digital ecosystem, including brand websites, product discovery tools, lead generation platforms, dealer locators, and future digital commerce experiences. This role owns the strategy, development, optimization, and performance of digital platforms that help consumers easily discover, evaluate, shop, and purchase Mohawk products through their preferred channel. Working closely with Brand Marketing, Sales, and Technology teams, this leader ensures digital experiences generate consumer demand, support channel partners, and position Mohawk for future shopping behaviors, AI-powered discovery, and emerging commerce technologies.

What you'll do:
  • Own the vision, roadmap, and performance of Mohawk's consumer-facing digital platforms.
  • Lead development and optimization of brand websites and supporting digital experiences across the Mohawk family of brands.
  • Create intuitive customer journeys that improve product discovery, engagement, lead generation, and conversion.
  • Partner with Brand Marketing to activate campaigns and product launches across digital platforms.
  • Support retail, dealer, builder, and commercial channels through digital experiences that drive qualified demand.
  • Lead digital analytics and reporting functions responsible for website, campaign, and platform performance measurement.
  • Establish KPIs, dashboards, and performance reporting to guide business decisions.
  • Measure and optimize paid media effectiveness in partnership with Brand Marketing.
  • Drive conversion optimization, testing, personalization, and continuous improvement initiatives.
  • Develop strategies that improve discoverability across search engines, AI-powered search, and emerging commerce channels.
  • Partner with Technology teams to prioritize platform enhancements and deliver scalable digital solutions.
  • Lead and develop a high-performing team responsible for digital platforms, analytics, and optimization.
  • Manage agency relationships, budgets, project priorities, and digital investments.
  • Collaborate with Sales, Marketing, Product Marketing, Consumer Insights, and Technology teams to align priorities and execution.
  • Perform other duties as needed.


What you have:
  • Bachelor's degree in Marketing, Business, Digital Commerce, Technology, or related field.
  • 10+ years of experience in digital commerce, digital experience, digital marketing, or related disciplines.
  • 5+ years of leadership experience managing teams and cross-functional initiatives.
  • Experience managing large-scale customer-facing digital platforms and website ecosystems.
  • Experience utilizing analytics, experimentation, and performance measurement to drive business results.


What you're good at:
  • Strong understanding of customer journey management and digital experience strategy.
  • Knowledge of website platforms, analytics tools, SEO, paid media measurement, and digital technologies.
  • Ability to translate business objectives into scalable digital solutions.
  • Strong analytical and problem-solving capabilities.
  • Experience leading cross-functional teams and influencing stakeholders.
  • Excellent communication, organizational, and leadership skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Knowledge of AI-driven search, digital discovery, and emerging commerce trends.


What else?
  • This employee will be responsible for direct reports.


Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

About Mohawk Industries Inc

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone, luxury vinyl tile and sheet vinyl. Their industry-leading innovation has yielded products and technologies that differentiate their brands in the marketplace and satisfy all flooring related remodeling and new construction requirements. Their brands are among the most recognized in the industry and include American Olean, Bigelow, Daltile, Durkan, Karastan, Kerama Marazzi, Lees, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, China, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries Inc Careers

Join the vibrant team at Mohawk Industries Inc, a global leader in innovative flooring solutions, where your career growth is as important as the superior products we deliver. At Mohawk, we offer more than just job opportunities; we provide a platform for professional development and personal growth within a culture that values diversity, innovation, and leadership.

Explore a World of Opportunities

At Mohawk Industries Inc, we are constantly expanding our horizons, seeking skilled, curious, and passionate team players ready to lead in the flooring industry. With a variety of positions available, from manufacturing to marketing, Mohawk offers a unique chance to develop your career in numerous directions.

Internship Programs

Kickstart your career with Mohawk’s dynamic internship programs. These opportunities are designed to give you hands-on experience, allowing you to apply your academic knowledge in real-world scenarios, enhance your skills, and build your professional network. Internships at Mohawk are the stepping stones to full-time employment and offer a deep insight into our company culture and operations.

Commitment to Diversity and Inclusion

Diversity is at the core of our hiring philosophy. Mohawk Industries Inc believes that a diverse workforce fosters innovation and creativity. We are committed to creating an inclusive environment where all employees can thrive. Our diversity training ensures that everyone, from leadership to new hires, understands and appreciates the value of a diverse team.

Benefits and Growth

Choosing a career at Mohawk Industries Inc means you are opting for a path filled with rewarding benefits and opportunities for growth. We support our employees with competitive benefits packages, leadership training programs, and promotion from within policies that help you reach your potential. Our commitment to your growth is paralleled by our dedication to innovation in the flooring industry.

Join Our Team

Are you ready to advance your career at Mohawk Industries Inc? Explore the job opportunities and open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to contribute to our team’s success. Apply today, and let Mohawk help you achieve your professional goals.

Stay Connected

Keep up to date with the latest at Mohawk Industries Inc by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to enhance your employment journey. From crafting the perfect resume to acing your interview, our blog is a resource for aspiring professionals eager to excel.

Networking and Professional Development

At Mohawk, we understand the importance of networking and continuous professional development. Our employees enjoy access to industry events, training sessions, and seminars that enhance their job skills and career prospects.

Career Opportunities Await

With Mohawk Industries Inc, your career aspirations can take shape. Personalize your job search and receive alerts for new openings that align with your career preferences. Discover the exciting and rewarding opportunities that await at Mohawk, and be part of a company that’s leading the way in the flooring industry.

Apply Now

Don’t miss out on the chance to be part of a leading team. Check out the latest job openings at Mohawk Industries Inc and submit your application today. Join us in shaping the future of flooring through innovation, diversity, and leadership. Your future at Mohawk Industries Inc starts here!
Learn more about Mohawk Industries Inc
Size
43,000 employees
Market Cap
$6.1 billion
Industry
Net Income
$515.6 million
Founded
1878
5 Year Trend
+4.6%
Revenue
$9.5 billion
NASDAQ

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