Role OverviewSodexo is seeking a
Director of Customer Support Services to lead our Western US region team. The Director of Customer Support Services plays a critical leadership role in optimizing the utilization of Sodexo contracted programs across designated segments. This position manages a team of Regional Account Managers and serves as the strategic liaison between segment operations, local sourcing partners, and broadline distribution centers. The ideal candidate will bring a strong understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement to drive value creation and operational excellence.
This is a remote position, which requires travel up to 40%. Candidates should reside within the Western US region.What You'll DoKey Responsibilities:- Strategic Collaboration:
- Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra's contracted programs across supported accounts.
- Team Leadership:
- Lead, mentor, and manage a team of Regional Account Managers.
- Local Sourcing Strategy:
- Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions.
- Distribution Management:
- Serve as the primary liaison between broadline distribution centers and regional partners.
- Ensure seamless communication and coordination to support account needs and resolve distribution challenges.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You BringKey Qualifications: - Bachelor's degree or equivalent experience
- Minimum 7 years management experience
- Demonstrated experience in strategy development and implementation
- Possess strong leadership and communication
- Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
- Strong technical acumen - databases, data acclimation
Qualifications & RequirementsMinimum Education Requirement - Bachelor's degree or equivalent experience
Minimum Management Experience - 5 years
Minimum Functional Experience - 5 years of project management or multi-unit operations management experience
