Role Overview*NEW SALE - EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION*
Sodexo is seeking an experienced
Patient Experience Manager 2 to join our food team at
HMH JFK University Medical Center and Palisades Medical Center located in
Edison and North Bergen, New Jersey.
JFK University Medical Center is a 499 bed non-profit, acute care hospital. It is a member of the Hackensack Meridian Health system and operates as a teaching hospital for complex neurological and rehabilitation care
Palisades Medical Center is a non-profit hospital with a capacity of 197 beds. It also operates a separate 245-bed nursing home and rehabilitation center on its campus
What You'll DoThe ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locationsResponsibilities will also include:- Rounding with existing patients, families, and Nursing personnel
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
- Identifying and implementing process improvement initiatives to increase patient satisfaction
- Ensuring food safety and sanitation compliance
- Oversee patient tray line to ensure meal accuracy
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Work closely with the Clinical Nutrition
- Act as the liaison between the dietitians, nurse managers
- Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
- Demonstrate excellent communication and customer service skills
Qualifications & RequirementsMinimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years
