Job Description Investigation & Resolution- Serve as point of contact for employee complaints, workplace conflicts, and policy interpretations for a specific location within Atlantic Health
- Create investigation plans, conduct unbiased investigations into complaints and misconduct, including harassment, discrimination, retaliation, and unfair employment practices.
- Provide recommendations or mediation, aligning with legal standards and internal policy and processes.
Advisory & Coaching- Guide leaders through complex employee situations (e.g. disciplinary actions)
- Provide consultative support on navigating sensitive conversations and decisions.
- Empower leadership to handle team member conflict within the scope of their role through valued advice.
- Approve disciplinary actions and religious accommodations
Documentation & Compliance- Maintain detailed records of cases, investigation documents, and outcomes.
Training & Education- Facilitate workforce relations training and other learning opportunities around employment law, respectful workplace practices, policy awareness and fair & consistent procedures for handling disciplinary action.
- Promote a culture of continuous learning and shared accountability.
- Stay current with applicable Human Resources-related laws, rules, and regulations.
Partnerships- Collaborate with HR Business Partners, Compliance, and local & corporate Security, on investigatory matters that cross over, resolving inquiries to help support cohesive organizational functioning.
- Partner with Legal to escalate high-risk matters which pose a significant risk to the business and provide documentation supporting organizational decisions.
Continuous Improvements & Metrics- Evaluate data from investigation cases to identify root causes and areas for organizational growth.
- Analyze workforce relations metrics to identify trends and make proactive recommendations, including policy improvements and risk mitigation.
- Identify ways to increase the effectiveness of the Workforce Relations team, processes, workflows, etc.
QualificationsEducation/Experience- Bachelor's degree in a related field required
- 5+ years of Human Resources experience in a fast-paced environment
- 3+ years conducting Employee Relations investigations, partnering with and coaching HRBPs and managers
- Strong working knowledge of state and federal employment laws, including but not limited to Title VII, FMLA, ADA, FLSA
- Proven ability to be an objective and trusted advisor for HR Business Partners, employees, and managers by building strong partnerships
- Ability to consistently exhibit high levels of discretion, integrity, and confidentiality
- Ability to work independently and with a sense of urgency
- Effective problem-solving and decision-making skills and ability to influence others
- Ability to resolve a wide range of issues in creative ways and comfortable working in 'gray' areas
- Exceptional and consistent communication skills including effective listening, writing and presenting; ability to express thoughts in a clear and concise manner
- Demonstrated experience learning and thriving in a constantly changing environment and to cultivate relationships across teams
- Demonstrate empathy at all times especially when dealing with matters of diversity and inclusion
Other- Excellent interpersonal & communication skills and ability to build trust
- Excels in managing challenging personalities with professionalism and diplomacy
- Ability to navigate complex situations with confidence, confidentiality and sound judgement
- Capable of assessing nuanced challenges independently
- Proactive, Adaptable, Detail Oriented, Organized, Analytical
- Knowledge in employment law/labor regulations
- Maintains composure in high stress situations
- Ability to identify the root cause of issues and identify creative solutions
Occasional local travel to specific sites for investigations needing in-person interviews and for HR meetings.
About the TeamAtlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.
