Job Title

Director – Custom Programs and Client Engagement

Agency

Texas A&M University

Department

Center for Executive Development

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

 

Opportunities to Contribute

Program Development and Delivery

• Engaging in a consultative, developmental manner, the program director is responsible for the development, direction, and facilitation, of executive education programs, consulting engagements, action research, and relationship management for custom clients at Mays Executive Education, Center for Executive Development (CED).

• Partners with Mays faculty to develop new programs for clients, which involve assessing the needs and business objectives of the clients, developing an understanding of their leadership and development culture and incorporating it into the program design.

• Manages resources to maximize value for the Center and clients while selecting and supporting faculty and content providers to ensure strong program delivery.

• Collaborates with academic leaders and faculty to recruit and retain qualified instructors and to develop innovative, objective‑based curricula grounded in adult‑learning best practices.

• Communicates program design, and learning outcomes, to clients and collaborates with stakeholders to ensure high‑quality delivery while meeting CED profitability guidelines.

• Analyzes program data to track progress and guide adjustments, oversees continuous improvement including financial and quality measures, and exercises independent judgment to determine effective solutions for client needs.

• Success in presentation skills is essential for working with clients, faculty, and managerial through executive level learners.

Client Management

• Responsible for the client relationship assigned to the Director while continuing to support other clients.

• Serves as a primary interface with the clients from the point of proposal to the conclusion of a program.

• Meets with top leadership of clients, including the CEO, COO, CHRO Presidents, to assess client needs.

• Is responsible for communication with the clients, including pre-program planning, program delivery,

• Evaluation and feedback of programs, and ongoing client relationship building.

Leadership & Management of Program Director Team

• Assists the Executive Director/Assistant Dean in developing and implementing overall departmental strategic plans.

• Establishes performance goals and measures to evaluate the success of areas of responsibility.

• Ensures adherence to university, departmental, and governmental policies while supervising and directing client engagement and program director staff, along with the activities of engagement teams.

• Directly supervises staff including but not limited to: facilitating meetings/retreats, evaluation of personnel in areas of their responsibility, delivers consistent developmental feedback, coaching, assessing/adjusting position duties, reprimanding and terminating when necessary.

• Oversees personnel within areas managed by direct reports while modeling and promoting commitment to the department’s mission, customer focus, collaboration, and cooperation.

Business Development

• Assist with prospective clients.

• Meet with potential clients to determine the possibilities of partnering to develop their leadership development programs.

• Assists Client Engagement Director with proposal development when needed which is developed based on interviews and assessment of the client’s business objectives.

• Provide support to other CED staff engaged in new business development.

Other Requirements and Factors: This position is expected to be on location in College Station with up to 50% travel, as needed, throughout the state and nation.

Required Education and Experience

• Bachelor's degree
• A minimum of ten years of related experience in higher education, executive education, consulting, or human resources including managerial training and development.

 

A Well-Qualified Candidate Will Also Possess:

• Master's degree (MBA, MS, MA)
• Terminal degree is strongly preferred in a discipline applicable to the role in business, education administration, human resources, or a related discipline.
• Effective verbal and written communication skills.
• Strong public speaking, organizational, leadership, and supervisory skills.
• Maintains attention to detail and utilizes sound judgment.
• Classroom teaching and or group facilitation and consulting skills and experiences are highly desirable.
• Experience with hiring, terminating, evaluating, and coaching individuals and teams.
• Experience leading teams of knowledge workers and experience working with business school faculty is highly desirable and a requirement for top candidates and payscale considerations.