Director, Communications & Engagement

EPIC Brokers • $100K — $130K *
Austin, TX 78745In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Communications or relevant field.
  • 10+ years of benefits and communications experience.
  • Experience leading and mentoring project-based teams.
  • Client management experience crucial for role.
  • Industry knowledge in employee benefits or healthcare preferred.

Responsibilities

  • Serve as a strategic consultant for employee communications across multiple channels.
  • Lead and develop a team of C&E consultants to ensure high-quality deliverables.
  • Oversee project assignments and manage consultant workloads effectively.
  • Create engaging benefits communications that enhance employee understanding and action.
  • Establish team priorities and streamline workflows to meet client demands.
  • Manage vendor relationships for communication project support as necessary.
  • Participate in business development and client discussions as a key contributor.

Benefits

  • Hybrid work environment with flexibility.
  • Opportunity to lead a dynamic team and make a direct impact.
  • Professional development support for team members.
  • Access to a diverse portfolio of employee engagement projects.
  • Collaborative workplace culture that values strategic input and creative solutions.
Full Job Description
OVERVIEW

The Director, C&E Consulting, will be responsible for leading employee communication projects for EPIC's national Communication and Engagement (C&E) practice while also providing day-to-day leadership, coaching and oversight for a team of consultants. The Director will develop and deliver communication strategies and multi-channel campaigns to support clients' employee engagement objectives, ensure consultant work is aligned with C&E standards and client expectations, and help advance the growth, consistency and effectiveness of the consulting team. This is a consultative and people leadership position that has a direct impact on the success of EPIC's Employee Benefits practice and its goals to build and retain client relationships.

WHAT YOU'LL DO:
  • Serve as a consultant for employee-facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams and clients on content development, graphic design and project management.
  • Lead, coach and develop a team of C&E consultants, including providing guidance on client strategy, deliverables, prioritization, quality standards and professional development.
  • Oversee consultant workload, project assignments and team workflows to ensure client commitments are delivered on time, with quality, accuracy and consistency across the C&E practice.
  • Create compelling employee benefits communications that are easily understood and delivered across a multitude of channels (for example: digital, print, and face-to-face) to maximize employee engagement and to facilitate required action.
  • Ensure all content is written and edited to the highest standards, optimized for the channel distribution and provides a great user experience.
  • Establish team priorities, manage multiple projects and create scalable workflows to ensure all projects are delivered with quality, accuracy and consistent client service.
  • Oversee, as necessary, support from third-party service providers that contribute to the development and delivery of print, digital and online communications.
  • Participate, as necessary, in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions.
  • Lead team interviewing, new hire onboarding, training, mentoring and ongoing capability-building for C&E consultants

WHAT YOU'LL BRING:
  • Extremely organized, self-starter and natural storyteller with the ability to translate complex ideas into easily digestible content.
  • Strong people leadership skills, including the ability to coach, mentor, prioritize work, provide feedback and build consultant capability across the team.
  • Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities and high-visibility deliverables.
  • Project management mindset that likes to keep things structured and on task.
  • Ability to communicate effectively in written and oral communications.
  • Ability to handle multiple client priorities with strong attention to detail while seamlessly able to switch between projects and clients.
  • Ability to work under pressure and under deadlines with limited timeframes.
  • Flexible, strategic, collaborative and creative problem-solving skills.
  • Effective time management and enjoys the challenge and satisfaction of meeting deadlines.
  • Experience in creative writing and producing compelling content, benefits content a plus.
  • Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word and Microsoft Teams).
  • Ability to work effectively and efficiently with limited oversight while providing direction, accountability and support to others

EDUCATION and/or EXPERIENCE:
  • Bachelor's degree or higher in Communications or equivalent experience
  • Employee benefits or healthcare industry experience a plus
  • Client management experience
  • Experience leading, managing, mentoring or developing consultants or project-based teams preferred
  • 10+ years combined benefits and communications experience, including demonstrated experience leading client work and/or consulting teams

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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About EPIC Brokers

EPIC Brokers Careers

There has never been a better time to join the dynamic team at EPIC Brokers—the leading group of insurance and consulting professionals in the industry.

Work You’ll Do

Join EPIC Brokers' top-tier team to assist some of the most prominent companies in navigating their risk management and insurance strategies. Transform the approach to modern insurance solutions with the brightest minds at EPIC Brokers. There’s no stronger partnership in the insurance brokerage and consulting sector today. Lead from a unique position in the marketplace, at the crossroads of innovation, industry expertise, and comprehensive risk solutions. Engage with a nationwide team of business and insurance advisors to help clients through their strategic transformations. Collaborate with a robust network of professionals dedicated to pioneering change in the insurance landscape.

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The combined service capabilities, national reach, and innovative solutions help clients tackle challenges and lead transformation in their respective fields. Clients across the nation turn to EPIC Brokers for new strategies and solutions to drive growth and success in a competitive world. Bringing together a team of dedicated professionals, EPIC Brokers empowers enterprises and individuals to excel in an ever-evolving industry.

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* Ladders Estimates

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