Eurofins Lancaster Laboratories

Director, Commercial Operations - BioPharma Product Testing

Eurofins Lancaster Laboratories • $125K — $150K *
Lancaster, PA 17603In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Analytics, Life Sciences, or related field.
  • 8+ years in sales/commercial/revenue operations or business planning.
  • Experience supporting teams with 40+ sales professionals.
  • Expertise in forecasting, pipeline management, and performance analytics.
  • Proven experience creating executive dashboards and KPI reporting frameworks.
  • Advanced proficiency in CRM platforms, preferably Microsoft Dynamics.
  • Strong analytical, communication, and stakeholder management skills.

Responsibilities

  • Develop executive dashboards for visibility into key business metrics.
  • Deliver recurring business reviews and performance analyses for leadership.
  • Oversee KPI governance and reporting standards across the organization.
  • Lead monthly and quarterly forecasting processes to improve accuracy.
  • Create predictive models to support growth planning initiatives.
  • Administer incentive compensation programs and manage commission calculations.
  • Define opportunity management standards and drive CRM adoption.

Benefits

  • Hybrid work environment offering flexibility.
  • Full-time position with a structured schedule, Monday-Friday.
  • Opportunity to work closely with executive leadership.
  • Engagement in high-impact commercial strategy projects.
  • Potential for professional growth within a supportive team.
Full Job Description
Job Description

Executive Reporting & Business Intelligence
  • Develop executive dashboards providing visibility into revenue, pipeline, forecast, bookings, activity, and sales productivity.
  • Deliver recurring business reviews and performance analyses for executive leadership.
  • Own KPI governance and reporting standards across the commercial organization.
  • Identify trends, risks, and opportunities and provide actionable recommendations.

Forecasting & Revenue Planning
  • Lead monthly and quarterly forecasting processes.
  • Improve forecast accuracy through process, reporting, and governance enhancements.
  • Develop predictive models and analysis supporting growth planning.
  • Partner with sales leadership to identify gaps and develop mitigation strategies.

Sales Compensation & Planning
  • Administer commercial incentive compensation programs.
  • Support annual quota-setting and territory planning processes.
  • Manage quarterly commission calculations, reporting, and dispute resolution.
  • Analyze plan effectiveness and recommend enhancements to drive desired behaviors.

CRM & Commercial Process Excellence
  • Define and enforce opportunity management standards and pipeline governance.
  • Partner with CRM administrators to improve reporting, automation, and data quality.
  • Drive CRM adoption and process compliance across the sales organization.
  • Identify and implement workflow improvements that increase commercial productivity.

Commercial Strategy & Optimization
  • Conduct sales productivity, territory, account, and market analyses.
  • Support acquisition integration activities related to sales territories, account ownership, compensation, and performance management.
  • Lead initiatives focused on scaling the commercial infrastructure and improving operational effectiveness.
  • Serve as a trusted advisor to commercial leadership.


Qualifications

Required
  • Bachelor's degree in Business, Finance, Analytics, Life Sciences, or related field.
  • 8+ years of experience in sales operations, commercial operations, revenue operations, business planning, or related functions.
  • Experience supporting commercial organizations with 40+ sales professionals.
  • Strong expertise in forecasting, pipeline management, sales compensation, and performance analytics.
  • Demonstrated experience building executive dashboards and KPI reporting frameworks.
  • Advanced proficiency with CRM platforms, preferably Microsoft Dynamics.
  • Strong analytical, communication, and stakeholder management skills.

Preferred
  • Experience supporting life sciences, biopharmaceutical services, CRO, CDMO, laboratory testing, diagnostics, or regulated healthcare organizations.
  • Experience integrating acquisitions and aligning commercial teams.
  • MBA or advanced degree.
  • Experience leading commercial operations teams and building scalable processes.


Additional Information

Position is full-time, Monday-Friday, 8:00am.- 5:00 pm, with additional hours as needed as workloads require. Candidate living with a commutable distance of Lancaster PA are encouraged to apply.

Position is hybrid and reports to the Vice President of Business Development

About Eurofins Lancaster Laboratories

Eurofins Lancaster Laboratories is a leading contract research organization (CRO) providing analytical, research and testing services to clients in the pharmaceutical, biopharmaceutical, biotechnology, crop protection, chemical, food, environmental and consumer products industries. The company was founded in 1961 and has grown to become one of the largest CROs in the world, with over 50 locations in 20 countries. Eurofins Lancaster Laboratories is part of the Eurofins Scientific Group, a global leader in bioanalytical testing and laboratory services. The company's services include method development and validation, stability testing, quality control testing, and regulatory compliance support.
Learn more about Eurofins Lancaster Laboratories
Size
12,000 employees
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Eurofins Lancaster Laboratories

More Pharmaceuticals & Biotech Jobs

Find similar Director, Commercial Operations - BioPharma Product Testing jobs:

NationwideLancaster, PA