IQVIA

Director, Client Services

IQVIA • $106K — $295K *
Durham, NC 27713In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7-10 years of relevant experience in management or operations
  • Bachelor's Degree in a related field such as Accounting, Finance, or Project Management
  • Experience in Pharmaceutical or CRO environments
  • Strong leadership skills and ability to influence others
  • Practical knowledge in executing departmental processes and project management
  • Advanced knowledge of clinical research regulatory requirements (GCP, ICH)
  • Proficiency in Microsoft Office, SharePoint, and VISIO.

Responsibilities

  • Manage operations staff within a designated region
  • Support senior management in strategic initiatives and organizational improvements
  • Collaborate with other Directors to ensure adherence to global processes
  • Provide timely updates to CTP Sr Management on department metrics and risks
  • Appraise performance and guide employee professional development
  • Oversee hiring and staff selection processes
  • Allocate resources to clinical trial projects according to staff experience.

Benefits

  • Hybrid work schedule with office locations in Wayne, PA or Durham, NC
  • Opportunities for professional development and training
  • Involvement in corporate quality or process improvement initiatives
  • Potential for roles in relationship governance and client liaison activities
  • Access to company-sponsored health and welfare benefits.
Full Job Description
This role is based in the US and requires a hybrid work schedule going into the Wayne, PA or Durham, NC office.

Job Overview

The Director, Client Services directs a group of operations staff for a designated region to ensure projects are appropriately resourced and employees are trained and developed to meet project needs. Works with Clinical Trial Payments (CTP) executive leadership in formulating effective strategic goals and objectives and assures operational alignment with Sr management priorities. Works closely with and collaborates with other Directors of Client Services and Directors of Site Solutions to ensure that global processes, tools, and operating models are adhered to in all regions and by every team member. Serves as executive sponsor for strategic initiatives and works with other functional management to develop implementation plans. Supervises Associate Directors to ensure the client projects and strategic initiatives are delivered on time and within budget.

Responsibilities:
  • Manage staff in accordance with organization's policies and applicable regulations
  • Responsibilities include planning, assigning, and directing work • Support Sr Management with driving key initiatives, developing and implementing strategies to improve the IQVIA Clinical Trial Payments (CTP) organization
  • Works closely with and collaborates with other Directors of Client Services and Directors of Site Solutions to ensure that global processes, tools, and operating models are adhered to in all regions and by every team member.
  • Provide CTP Sr Management with timely departmental updates including key metrics and KPIs; relationship updates with Sponsors; potential risks and mitigation plan associated with Sponsor or programs, and departmental updates
  • Appraise performance and guide professional development
  • Ability to reward and discipline employees, as well as address employee relations issues and resolve problems
  • Direct the hiring and selection process of new Client Services positions, by participating in the interviewing process
  • In conjunction with Assoc Dir, Client Services, ensure that staff has the proper materials, systems access and training to complete job responsibilities
  • Allocate resources to clinical trial projects by assigning staff to clinical studies that are appropriate based on their experience and training
  • Ensure that staff is meeting defined workload, quality and budget metrics through regular review and reporting of findings as outlined by Sr management
  • May collaborate with other regional and/or global clinical and client teams and other functional leadership to manage project related challenges and to achieve exemplary customer service
  • Participate in corporate or organizational quality or process improvement initiatives
  • May act as a client liaison in day-to-day relationship governance, escalations and other client-facing initiatives;
  • Other duties as assigned


Education and Experience Required:
  • Typically requires a minimum of 7 - 10 years of prior relevant experience
  • Requires broad management knowledge to lead teams, and well as the ability to influences others outside of own job area regarding policies, procedures, and goals
  • Bachelor's Degree: Accounting, Finance, Project Management, Business Administration or a health-related field on of education, training and experience that provides the knowledge, skills and abilities to perform the job
  • Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one department or multiple related departments
  • Experience in managing staff within a large corporate or mid-size environment
  • Pharmaceutical / CRO experience
  • Ability to manage through metrics
  • Ability to project manage
  • Knowledge of Pharmaceutical/Clinical Trial Industry
  • Project management and team leadership experience;
  • Comfortable representing Clinical Trial Payments to internal / external stakeholders
  • Advanced knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines)
  • Knowledge of clinical research financial parameters and project financial tracking and accounting methods
  • Knowledge of Clinical Trial Industry
  • Strong leadership skills. • Effective presentation skills
  • Strong computer skills including proficiency in use of Microsoft Office, SharePoint, and VISIO
  • Strong written and verbal communication skills
  • Excellent organizational and problem-solving skills
  • Ability to identify issues, develop process improvements and to execute mitigating actions
  • Effective time management skills and ability to manage competing priorities.
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients
  • Ensure that all processes and standards are followed, and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk
  • Ensure work is SSAE 18 compliant;
  • Responsible for monitoring as well as assisting in escalating and resolving operational and performance concerns
  • Occasional travel


The potential base pay range for this role, when annualized, is $106,000.00 - $295,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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