American Express

Director-Assistant

American Express$120K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strategic and intellectually curious self-starter capable of navigating fast-paced, ambiguous environments.
  • Proven track record of driving enterprise-level impact through strategic thinking and execution in complex organizations.
  • Exceptional communication skills for creating polished executive presentations and storytelling materials.
  • Strong executive presence with ability to influence diverse stakeholders in a matrixed organizational structure.
  • Analytical problem-solver skilled in synthesizing complex topics into actionable recommendations.
  • Proven ability to manage multiple priorities and drive results independently.
  • Passion for colleague engagement and enhancing organizational culture.

Responsibilities

  • Serve as a strategic partner to the SVP, aligning and executing high-priority business strategies and initiatives.
  • Drive the operating rhythm for leadership meetings, strategic reviews, and talent processes within the organization.
  • Develop executive-level presentations and communications for senior leadership discussions and town halls.
  • Synthesize complex business performance insights into concise materials to support decision-making.
  • Collaborate with cross-functional leaders to advance strategic initiatives and improve organizational effectiveness.
  • Facilitate decision-making by identifying risks and dependencies across strategic business objectives.
  • Champion initiatives for colleague engagement and organizational culture improvements.
  • Promote the use of AI tools to enhance organizational efficiency and communication.

Benefits

  • Comprehensive employer-sponsored health benefits and medical care options.
  • Generous paid time off policies to support work-life balance.
  • Opportunities for professional growth and career development.
  • A culture focused on diversity, equity, and inclusion.
  • Access to cutting-edge technology and innovation-focused projects.
Full Job Description
Job Description

The Director Assistant will report directly to the Senior Vice President of Marketing, Membership & Investment Optimization and serve as a strategic advisor and operational leader for the organization. This individual will act as an extension of the SVP leadership office, driving strategic planning, organizational effectiveness, executive communications, and operational excellence across the business.

This role requires a highly strategic and intellectually curious leader who can operate effectively in a fast-paced and highly matrixed environment. The successful candidate will possess exceptional executive presence, communication, storytelling, organizational leadership, and problem-solving capabilities, with a proven ability to synthesize complex topics into clear, actionable recommendations for senior leadership audiences.

Responsibilities

  • Serve as a strategic thought partner and extension of the SVP leadership office, driving alignment and execution across high-priority business strategy, transformation initiatives, and organizational objectives.


  • Drive the operating rhythm for the MMIO organization, including leadership meetings, strategic reviews, annual planning, prioritization, and talent processes.


  • Develop executive-level presentations, strategic narratives, and leadership communications for senior leadership forums, operating reviews, town halls, and enterprise discussions.


  • Synthesize complex business topics, performance insights, and recommendations into concise, executive-ready materials that support decision-making and influence stakeholders.


  • Partner with leaders across USCC, ED, Tech, Finance, CFR, Decision Science, Control Management and other enterprise teams to advance strategic initiatives and improve organizational effectiveness.


  • Help drive decision-making processes by identifying risks, tradeoffs, dependencies, and recommendations across strategic initiatives and business priorities.


  • Champion colleague engagement, talent planning, and organizational culture initiatives across the MMIO organization.


  • Drive adoption of AI-enabled ways of working to improve efficiency, insight generation, communication, and decision support through emerging tools and automation.


  • Represent the MMIO organization in broader leadership, engagement, and enterprise forums, building strong partnerships and influencing outcomes across a highly matrixed organization.


Qualifications

Minimum Qualifications

  • Strategic, intellectually curious self-starter with demonstrated ability to operate effectively in fast-paced and ambiguous environments.


  • Proven ability to drive enterprise-level impact through strategic thinking, prioritization, influence, and execution across complex organizations.


  • Exceptional executive communication, storytelling, and presentation development skills, with demonstrated ability to create polished executive-ready materials.


  • Strong executive presence and relationship management skills, with ability to influence and align stakeholders across a highly matrixed organization.


  • Strong analytical and problem-solving, with ability to synthesize complex topics into clear, actionable recommendations.


  • Demonstrated ability to manage multiple priorities, navigate ambiguity, and drive results independently.


  • Passion for colleague engagement, organizational culture, and team leadership.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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