S&P Global, Inc

Director - Application Support and Site Reliability Engineering

S&P Global, Inc • $130K — $160K *
Michigan, ND 58259In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years leading enterprise application support or middleware operations teams
  • Experience with business-critical applications in complex environments
  • Strong incident, problem, change, and service management knowledge
  • Proven vendor management skills within formal frameworks
  • Expertise in operational risk and control design
  • Demonstrated success in major incident response and stabilization
  • Excellent communication skills for stakeholder management

Responsibilities

  • Lead a global team managing 50+ business-critical applications
  • Own operational uptime with targets of 99.9-99.95%
  • Establish scalable support models and runbooks
  • Drive major incident response for permanent fixes
  • Ensure new systems are production-ready before deployment
  • Oversee middleware integration and operational support
  • Cultivate partnerships with vendors, ensuring accountability and service quality

Benefits

  • Direct executive visibility and influence
  • Clear path to broader technology leadership
  • Opportunity to modernize support processes through automation
  • Potential to build and grow a high-performing global team
  • Culture fostering ownership and innovative problem-solving
Full Job Description
Why This Role Matters

Our business runs on the systems this team keeps stable. As Director Application Support and Site Reliability Engineering, you will lead a global team of 12 engineers responsible for the health of 50+ business-critical applications and the middleware that connects them, holding uptime targets of 99.9-99.95%.

Beyond keeping systems running, you will lead the modernization of how a large support organization operates: automating manual work, improving observability, consolidating platforms, and building a team that engineers reliability rather than just reacting to outages.

This role carries direct executive visibility, real influence over budget and vendor relationships, and a clear path to broader technology leadership.

What You Will Build
  • Modern observability and monitoring across 50+ applications and middleware platforms, cutting the time it takes to detect and resolve issues.
  • Automation that eliminates repetitive manual support work and frees the team for higher-value engineering.
  • A consolidated, simplified support model across applications, middleware, and third-party products, with fewer tools and fewer handoffs.
  • Vendor and engineering partnerships that treat resilience as a shared engineering problem rather than a compliance exercise.
  • A high-performing, globally distributed team with clear growth paths and a strong culture of ownership.


Key Responsibilities
1. Service & Platform Leadership
  • Lead the global team of 12 engineers responsible for the operational health of 50+ business-critical applications, middleware platforms, and third-party products.
  • Own uptime, performance, and resilience against targets of 99.9-99.95%, and drive root cause resolution when targets are missed.
  • Build support models, escalation paths, and runbooks that scale as the application portfolio grows.
  • Lead major incident response and turn recurring issues into permanent fixes rather than repeat tickets.
  • Ensure new systems and releases are genuinely production-ready before they land in support.


2. Middleware & Integration Engineering
  • Lead operational support for middleware, integration platforms, and interfaces connecting the application portfolio.
  • Keep middleware environments secure, monitored, and performant through patching, upgrades, and capacity planning.
  • Partner with infrastructure, cloud, network, and security teams to design for resilience and fast recovery.
  • Modernize integration architecture over time, reducing fragility and technical debt in how systems communicate.


3. Third-Party Product & Vendor Partnership
  • Own the relationship and performance of externally supplied applications, SaaS products, and middleware vendors.
  • Hold vendors accountable to SLAs and resolution targets, and escalate firmly when service quality slips.
  • Shape vendor selection, onboarding, renewal, and exit decisions.
  • Ensure third-party products are woven into the team's support and security practices from day one.


4. Resilience & Continuous Improvement
  • Define the KPIs and dashboards that show the team, and leadership, how the portfolio is actually performing.
  • Get ahead of operational and supplier risk before it becomes an incident.
  • Run post-incident and problem-management reviews that produce real fixes, not just documentation.
  • Lead modernization initiatives, including cloud adoption, platform rationalization, and support model redesign.


5. People Leadership & Growth
  • Build and grow a high-performing global team of 12 engineers: hire well, coach directly, and create real paths for advancement.
  • Set clear expectations and give direct, useful feedback.
  • Design coverage and on-call models that are sustainable, not merely compliant.
  • Build a culture where engineers own outcomes and want to solve hard problems, not just close tickets.


6. Stakeholder Partnership & Communication
  • Build trusted relationships with business leaders, engineering, architecture, cybersecurity, and vendors.
  • Translate technical issues into business impact for senior leadership, clearly and without spin.
  • Represent the team in governance and planning forums, and bring outside perspective back to the team.


Knowledge, Skills, and Experience
  • Significant experience leading enterprise application support, production support, middleware operations, or related technology service teams, ideally at global scale.
  • Track record leading teams responsible for business-critical applications and platforms in a complex environment.
  • Strong grounding in incident, problem, change, release, and service management practices.
  • Experience managing third-party vendors and externally supplied technology within formal service frameworks.
  • Sound judgment on operational risk, control design, and resiliency.
  • Experience leading major incident response and driving stabilization.
  • Strong stakeholder management across business and technology functions.
  • Excellent written and verbal communication skills, including executive-level reporting.
  • Proven people leadership: hiring, coaching, performance management, and team growth.


Preferred
  • Experience in a regulated, high-availability, or global enterprise environment.
  • Familiarity with middleware and integration technologies such as APIs, message brokers, ESBs, application servers, iPaaS platforms, or comparable technologies.
  • Experience supporting hybrid environments spanning on-premise and cloud-based application estates.
  • Knowledge of service monitoring, observability, automation, and operational tooling.
  • Experience with vendor contracts, commercial support models, and cost management.
  • ITIL certification or equivalent practical service management experience.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline, or equivalent professional experience.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About S&P Global, Inc

S&P Global Market Intelligence is an exclusive analysis and in-depth data in real time for the banking.

S&P Global, Inc Careers

Join the dynamic team at S&P Global, Inc, a leader in providing transparent and innovative financial intelligence and analytics. As a global powerhouse, we are at the forefront of shaping the financial industry, making this an ideal time to advance your career with us. Work You’ll Do At S&P Global, Inc, you will be part of a culture that thrives on diversity, leadership, and professional excellence. Our team is committed to fostering an environment where innovation and growth are not just encouraged but are part of everyday activities. Transform your career with opportunities that place you at the intersection of data, technology, and market insights. Our professionals lead the industry in delivering cutting-edge solutions that address the challenges of today’s global markets. Join our team and collaborate with some of the brightest minds in the industry. With over 20,000 dedicated professionals worldwide, S&P Global, Inc offers a unique platform for professional growth and networking. S&P Global, Inc Jobs and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are eager to drive innovation and lead change. Explore job opportunities in various fields, from financial services to data analysis, and contribute to our mission of providing essential intelligence. Do Innovative Work Be part of a company that values the skills and knowledge of its employees. At S&P Global, Inc, innovation is at the core of what we do. We offer a range of positions that allow you to apply your expertise and push the boundaries of what is possible in the financial sector. Internship Programs Kickstart your career with an internship at S&P Global, Inc. Our internships provide invaluable workplace experience and a chance to develop key skills that will aid you in your professional journey. Interns at S&P Global, Inc are crucial team members, working on projects that directly impact our business and clients. Benefits and Growth S&P Global, Inc is dedicated to the growth and development of its employees. We offer comprehensive benefits designed to enhance your life and well-being. From advanced career development programs to leadership training, we provide the tools necessary for you to succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Whether you are starting your career or looking to take it to the next level, S&P Global, Inc offers a range of job opportunities and career paths. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at S&P Global, Inc. S&P Global, Inc is not just a company—it’s a place where you can make a difference. Join us and help shape the future of the financial world.
Learn more about S&P Global, Inc
Size
22,850 employees
Market Cap
$107.6 billion
Industry
Finance & Insurance
Net Income
$2.3 billion
Founded
1888
5 Year Trend
+7.9%
Revenue
$7.4 billion
NASDAQ
SPGI
* Ladders Estimates

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