Microsoft

Director, Account Technology Strategy, Retail & Consumer Goods

Microsoft • $130K — $251K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field (Computer Science, IT, Engineering, Business)
  • 7+ years in technical consulting or selling with a focus on technology solutions
  • Experience in digital transformation influencing customer outcomes
  • Demonstrated ability in business consulting or change management
  • Proven track record in leading technical or support teams effectively

Responsibilities

  • Identify customer trends and opportunities to drive business evolution
  • Provide actionable insights to adapt business and technology strategies
  • Serve as a technology advisor to executive-level stakeholders
  • Align Microsoft technology to meet customer priorities and long-term goals
  • Lead technology discussions that spark customer interest and understanding
  • Develop comprehensive technology roadmaps based on customer needs and market landscapes
  • Build strong, trusted relationships with senior customer leaders

Benefits

  • Comprehensive health benefits
  • 401(k) with company matching
  • Generous paid time off
  • Employee discounts and perks
  • Continuous learning and professional development opportunities
Full Job Description
Overview

As a Director of Account Technology Strategy, you will act as both a virtual CTO and sales leader developing the technology strategy for one of our largest and most complex strategic accounts in Retail & Consumer Goods. You will serve as the voice of the customer and an internal advocate across Microsoft. You will partner with senior customer leaders to understand future business needs, identify opportunities for digital transformation, and articulate how Microsoft technologies and services can deliver differentiated business value. This opportunity will allow you to deepen your strategic technology leadership, strengthen executive customer relationships, orchestrate global teams, and influence transformation across high-impact Retail & Consumer Goods customers.

The preferred location for this role is Chicago, though we're open to candidates in other locations who are comfortable with increased travel to client sites.

Responsibilities

Customer & Industry Insights
  • Bring deep customer and industry knowledge to identify trends, opportunities, risks, and competitive challenges.
  • Translate insights into recommendations that help customers evolve their business and technology strategies.
  • Connect customers with Microsoft expertise, solutions, and partners to solve complex business challenges.

Differentiated Value Proposition
  • Serve as a trusted technology advisor to senior business and technical leaders, including CXO-level stakeholders.
  • Connect Microsoft's technology and capabilities to customers' most important business priorities and long-term goals.
  • Challenge customer thinking, introduce new ideas, and help shape transformation strategies that deliver measurable business value.

Education & Thought Leadership
  • Lead strategic technology conversations that help customers understand emerging trends, opportunities, and Microsoft's platform.
  • Engage and inspire customer, partner, and Microsoft technical teams around a shared transformation vision.
  • Support customer skilling and adoption to drive long-term success.

Mapping & Account Planning
  • Own the technical strategy and technology components of the account plan for large, complex, or strategic customers.
  • Orchestrate Microsoft teams and partners to align the right resources to customer priorities.
  • Partner with the Account Executive to set strategy, identify opportunities, track progress, and drive customer outcomes.

Technology Sales: Demand Generation & Orchestration
  • Help customers define their path to AI and emerging technologies by connecting business priorities to a clear technology roadmap.
  • Identify and shape new opportunities, create customer demand, and orchestrate specialists, customer success teams, and partners to execute.
  • Lead strategic envisioning that connects Microsoft solutions to near- and long-term customer priorities.

Technology Strategy
  • Develop long-term technology strategies and roadmaps aligned to the customer's business goals, industry landscape, and transformation priorities.
  • Identify where Microsoft technologies can address gaps, accelerate innovation, and drive adoption and consumption.
  • Serve as the strategic link between the customer and Microsoft to turn vision into actionable priorities.

Trusted Advisor
  • Build trusted relationships with senior customer leaders by bringing broad knowledge of Microsoft's technology, strategy, security, and competitive landscape.
  • Serve as the voice of the customer within Microsoft, bringing customer needs and feedback to Product, Engineering, and other internal teams.
  • Provide technology and security thought leadership while mobilizing the right Microsoft experts to solve customer challenges.


Qualifications
Required/minimum qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.


Other Requirements
  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.


Additional or preferred qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 14+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
  • 5+ years experience in digital transformation or using technology to drive customer business outcomes.
  • 4+ years experience in business consulting, consultative selling, or change management.
  • 5+ years experience leading technical, support, and/or partner teams.


Strategic Account Technology IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
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