American Express

Director - Account Development (Virtual - NJ/NY/CT/PA/MA)

American Express$150K — $180K *
US-Anywhere
+ 5 other locationsRemote
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of experience in enterprise-level client management or business development
  • Strong background in commercial payments and payment ecosystems
  • Preferred industry experience in healthcare or complex regulated environments
  • Proven track record in driving revenue growth and client satisfaction
  • Ability to work in a virtual environment and reside in the assigned territory (NY/NJ/CT/PA/MA)

Responsibilities

  • Build and develop a high-performing team through empowerment and leadership excellence
  • Develop and execute growth strategies to increase revenue and enhance client retention
  • Cultivate executive-level relationships with key stakeholders to foster business growth
  • Address complex client challenges with strategic, effective solutions
  • Set clear performance metrics and objectives for optimal resource allocation and forecasting
  • Negotiate complex contracts while balancing client needs and business goals
  • Ensure compliance with company policies and risk management standards

Benefits

  • Opportunities for continuous professional development and leadership training
  • Access to a supportive corporate culture that values empowerment
  • Participation in cross-functional initiatives for diverse experience
  • Work within a client-focused environment committed to delivering exceptional value
  • Engagement with executive-level clients in strategic advisory roles
Full Job Description
Job Description

Within G&L, the U.S. Verticals team is a client management organization with commercial payments specialization by industry. The Director, U.S. Verticals, is responsible for leading a team that drives profitable revenue growth, wallet share expansion, client retention, and executive-level relationship development across a portfolio of Global & Large Enterprise clients. The role leads cross-functional strategies and execution to deliver differentiated client value while optimizing operational excellence.

Responsibilities

  • Build, inspire, coach, and develop a high-performing team by fostering a culture of empowerment, accountability, continuous development, and leadership excellence.
  • Lead and execute commercial growth strategies that increase wallet share, drive profitable revenue growth, and strengthen client retention by leveraging deep industry expertise and strategic market insights.
  • Build and strengthen trusted executive-level relationships with key client decision-makers, serving as a strategic advisor to identify opportunities that deepen client engagement and accelerate business growth.
  • Lead the resolution of complex client challenges by developing strategic, client-centric solutions, influencing cross-functional stakeholders, and removing barriers to deliver exceptional client outcomes and operational excellence.
  • Establish clear portfolio objectives, performance metrics, and pipeline governance to prioritize opportunities, optimize resource allocation, improve forecast accuracy, and deliver sustainable commercial growth, client satisfaction, and business results.
  • Lead complex contract negotiations and enterprise-wide commercial discussions, balancing client needs with business objectives to achieve mutually beneficial outcomes.
  • Promote a strong governance and control environment by ensuring business activities are executed in accordance with company policies, regulatory requirements, and risk management standards while maintaining a steadfast commitment to doing the right thing for clients and the business.


Qualifications

  • Healthcare or other complex enterprise industry experience preferred, including success operating within highly regulated environments.
  • Demonstrated experience leading enterprise client management, sales, or business development teams with accountability for commercial growth and client outcomes.
  • Experience in commercial payments, including Corporate Card, Travel & Expense (T&E), and B2B payment solutions, with a strong understanding of enterprise payment ecosystems, client needs, and industry trends.
  • Candidate must be able to work in a virtual setting and reside in the posted territory (NY/NJ/CT/PA/MA).

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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