ServiceNow

Dir, Sales Operations Mgmt

ServiceNow • $184K — $322K *
New York, NY 10025In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of relevant experience in operations, project, and budget management.
  • Experience integrating AI into workflows and decision-making.
  • Strong leadership and influencing skills with a cross-functional team approach.
  • Proven ability to manage and develop diverse, high-performing teams.
  • Entrepreneurial mindset with a passion for fulfilling customer needs.
  • Excellent communication skills, both verbal and written.
  • Proven ability to thrive in dynamic environments with a focus on change management.

Responsibilities

  • Lead operational aspects of the global Sales function.
  • Collaborate with sales leadership on special projects and strategy.
  • Ensure alignment of strategies and objectives across teams.
  • Implement best practices for operational excellence.
  • Drive clear communication of priorities and results to stakeholders.
  • Coordinate annual objectives and report on quarterly accomplishments.
  • Support team culture and purpose.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.
  • Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
  • Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
  • Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
  • Ensure best practice implementation and operational excellence across entire function.
  • Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.
  • Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
  • Help support and lead purpose and culture of team and company.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
  • Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
  • Excellent people management skills and experience; ability to build strong, diverse, high performing teams
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Executive presence, strong verbal and written communication
  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic global environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results


JV20

For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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