RESPONSIBILITIESAs a member of the Technology Services team, reporting to the Director of Technical Operations, this position will serve as the primary system administrator and subject matter expert for Common App's enterprise internal communication and knowledge management tools, with a primary focus on the Atlassian Cloud platform (Jira Software, Jira Service Management, Jira Assets, and Confluence) and Google Workspace environment. The Digital Workplace Administrator will own the configuration, optimization, governance, and adoption of these enterprise-wide platforms, acting as an evangelist for digital workplace tools, a training resource for staff across the organization, and a certified expert who ensures these technologies drive productivity, collaboration, and operational excellence.
RequirementsQUALIFICATIONSThis role requires:
- Candidates must live in the United States.
- Willing to travel to attend twice annual Common App Retreat.
- Atlassian Cloud Administration: Deep proficiency in configuring and administering Jira Software, Jira Service Management, Jira Assets, and Confluence in a cloud environment, including workflows, permission schemes, automation rules, custom fields, and project/space governance.
- Google Workspace Administration: Strong expertise in managing Google Workspace at the organizational level, including user and group management, organizational units, security configurations, DLP policies, Google Vault, mobile device management, and service-level access controls.
- Service Desk Design and ITSM: Demonstrated ability to design and optimize IT service management solutions using Jira Service Management, including request types, queues, SLA configurations, customer portals, and incident/change management workflows.
- Data Schema Management: Experience maintaining structured data schemas, including Jira Assets object types, attributes, and relationships, as well as an understanding of relational data concepts and import/export configurations.
- Automation and Scripting: Familiarity with Jira Automation, Google Apps Script, or workflow automation tools (e.g., Zapier, n8n) to streamline repetitive administrative tasks and improve platform efficiency.
- Product Management Acumen: Ability to develop and manage a product implementation roadmap for enterprise SaaS platforms, synthesizing user requests, vendor feature releases, and organizational priorities into a prioritized backlog of enhancements.
- Project Management: Proven ability to plan, execute, and deliver technology projects independently, managing timelines, stakeholder expectations, and cross-functional dependencies from initiation through completion.
- Agile and Scrum Methodologies: Familiarity with Agile frameworks and their implementation in Jira, including board configuration, sprint management, and backlog grooming, to support engineering and cross-functional teams.
- Training and Enablement: Demonstrated skill in developing and delivering end-user training materials, documentation, quick-reference guides, and presentations that make complex tools accessible to non-technical audiences.
- JQL and Advanced Reporting: Proficiency in Jira Query Language (JQL), Confluence Query Language (CQL), and dashboard/report creation to deliver actionable insights and operational visibility to stakeholders.
- Written and Verbal Communication: Ability to clearly articulate complex technical concepts to non-technical stakeholders, produce well-organized documentation and governance policies, and present recommendations to leadership.
- Vendor and Marketplace Management: Experience evaluating, installing, configuring, and managing third-party apps and integrations from the Atlassian Marketplace and Google Workspace Marketplace, including cost-benefit analysis and security review.
- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; or an equivalent combination of education and experience.
- 4-6 years of experience in system administration, SaaS platform management, or a related IT role with a focus on enterprise collaboration tools.
The ideal candidate will possess:
- AI-Powered Productivity Tools: Awareness of and interest in emerging AI capabilities within Atlassian Intelligence, Atlassian Rovo, Google Gemini for Workspace, and other AI-driven productivity tools, with the ability to evaluate their applicability for the organization.
- ITIL Framework Knowledge: Understanding of ITIL service management principles and their application to service desk design, incident management, and change management within Jira Service Management.
- Change Management: Experience with organizational change management principles and techniques, particularly as they relate to technology adoption, platform migrations, and digital transformation initiatives.
- Data Visualization and Analytics: Experience using tools such as Google Looker Studio, Jira dashboards, or eazyBI to create data visualizations and operational reports for leadership.
- Experience working in a nonprofit, higher education, or education technology organization.
- ITIL Foundation certification or equivalent IT service management credential.
- Atlassian Certified Professional (ACP) certification in one or more of the following: Jira Administration for Cloud, Confluence Administration for Cloud, or Cloud Organization Admin.
- Google Cloud certification as an Associate Google Workspace Administrator or Professional Google Workspace Administrator.
- A passion for higher education is a plus.
PAY RANGETarget hiring salary range $108,000-121,500
BenefitsCommon App is a virtual first environment. We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:
- Work-Life balance
- Virtual-first office
- Paid Time Off (PTO)
- Seven company-wide holidays
- Nine floating holidays*
- Sick leave
- Monthly mental health day
*floating holidays prorated depending on start date
- Virtual-first support
- Choice of PC of MAC laptop
- May choose an external monitor, keyboard, mouse, and/or headset
- One-time office set-up stipend
- Monthly remote work stipend
- Monthly mobile stipend
- Financial security
- Market-based salaries
- Performance-based bonus
- 403(b) retirement plan
- 5% company contribution
- additional 5% company match
- 3-year vesting schedule
- Participation may begin immediately
- Health & wellness
- Choice of two health insurance plans
- Health Savings Account, depending on health plan selection
- Medical Flexible Savings Account, depending on health plan selection
- Vision insurance
- Dental insurance
- Insurance coverage begins on the date of hire
- Dependent Care Flexible Spending Account
- Maven virtual clinic for women's and family health
- Company provided life and ad&d insurance
- Opportunity to purchase additional life insurance for self, spouse, and dependents
- Company provided short and long-term disability insurance
- Career development
- Budgeted annual funds for professional development
- Growth opportunities within the company
- Additional perks
- Mutual of Omaha Employee Assistance Program
- Mutual of Omaha will preparation services
- Mutual of Omaha travel assistance
- Payroll dedication pet insurance through PinPaws
- 1Password family account
We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
