Your RoleMolex is seeking a Digital Systems Support Engineer to join our Optical Systems Business Unit (OSBU). In this role, the successful candidate will be part of a global operations team, contributing to the expansion, stabilization, and on-site support of OSBU's manufacturing digital capabilities across North America and Mexico.
What You Will Do- Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same-time-zone support coverage for Naperville and Guadalajara when needed.
- Provide local first-response support for production digital systems, including manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning applications, terminals, and other manufacturing support systems.
- Troubleshoot day-to-day production system issues by working directly with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.
- Provide on-site support for shopfloor digital issues that require local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line-side system usage.
- Work closely with the Zhuhai-based Digital Operations team to escalate and resolve system issues, coordinate with L2/L3 support teams, and ensure alignment with global standards, governance, and escalation processes.
- Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.
- Support new system deployment, production ramp-up, user acceptance testing, go-live readiness, hypercare, and post-go-live stabilization for North America and Mexico sites.
- Support user access management, role assignment, and basic system administration tasks in line with company policies.
- Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.
- Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base and reduce repeated incidents.
- Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.
Who You Are - Basic Qualifications- Bachelor's degree in Information Technology, Computer Science, Automation, Industrial Engineering, Engineering, or a related technical field.
- Solid troubleshooting and analytical skills, with the ability to support live production environments under pressure.
- Good understanding of system integration concepts, including interfaces, APIs, data flow, and basic application connectivity.
- Familiarity with databases, SQL queries, operating systems, and basic networking concepts.
- Must be able to meet applicable U.S. Person access requirements for ITAR-controlled production support (US Citizen, Green Card holder, or Refugee/Asylee qualifying as protected individual), where required by the work scope and subject to Trade Compliance / Legal confirmation.
- Willingness to provide on-site support, in the US and Mexico, and respond quickly to urgent production issues when needed. Travel to Mexico will be at least quarterly.
What Will Put You Ahead- Experience supporting manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning systems, or other production-related systems in a manufacturing environment.
- Understanding of manufacturing operations and the ability to connect system issues with shopfloor process impact.
- Experience supporting production ramp-up, new site deployment, system go-live, hypercare, or manufacturing digital transformation projects.
- Experience working in a multi-site or global support model, especially with remote teams across different time zones.
- Experience supporting system rollout, user training, go-live readiness, and post-go-live stabilization.
- Familiarity with log analysis, system monitoring, performance troubleshooting, and incident management processes.
- Basic scripting, data query, or automation capability, such as SQL, Python, PowerShell, or similar tools.
- Exposure to manufacturing data analytics tools, such as Power BI or similar reporting platforms.
- Multilingual capability, particularly English, Mandarin Chinese, and Spanish, to support collaboration across global and regional manufacturing sites.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
