Sutter Health

Digital Support Analyst ll

Sutter Health$80K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Associate's degree in Computer Science, Information Technology, or a related field (equivalent experience accepted)
  • 1 year of recent relevant experience
  • Proficiency in application architecture, design, development, and support

Responsibilities

  • Ensure exceptional customer satisfaction through effective support
  • Troubleshoot issues and provide technical expertise
  • Triaging issues to determine severity and urgency
  • Deliver top-notch solutions to enhance customer experience
  • Support ongoing application maintenance and improvement

Benefits

  • Comprehensive benefits package
  • Flexible full-time schedule with variable days
  • Rotating weekend shifts to support work-life balance
  • Regular employment status within a respected healthcare organization
Full Job Description

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

  • Associate's degree in Computer Science, Information Technology, or related field

TYPICAL EXPERIENCE:

  • 1 year recent relevant experience

SKILLS AND KNOWLEDGE

  • Is proficient in architecture, design, development, and ongoing support to the assigned application

Job Shift:

Day/Evening

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Pay Range is $38.55 to $57.83 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidates experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Healths comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About Sutter Health

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Major service lines of Sutter Health-affiliated hospitals include cardiac care, women’s and children’s services, cancer care, orthopedics and advanced patient safety technology.
Learn more about Sutter Health
Size
58,000 employees
Industry
Founded
1981

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