Digital Product Owner

Diversified Services Network, Inc.

$90K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 2-4 years of relevant experience, or 7+ years in lieu of a degree.
  • Deep user focus for problem definition and design.
  • Understanding of equipment management.
  • Agile working environment adaptability.
  • Strong analytical and decision-making skills.
  • Effective communication skills for diverse audiences.
  • Learning mindset with a stable tenure history.

Responsibilities

  • Support lead product owner with customer journey mapping and requirements design.
  • Prioritize the product backlog and collaborate with cross-functional teams.
  • Create scalable models for direct bill customers.
  • Optimize user flows using analytics and customer insights.
  • Support pilot deployments and phased expansion strategies.
  • Define and prioritize features based on user feedback and market research.
  • Translate product requirements into detailed user stories and specifications.

Benefits

  • 401(k)
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid holidays
Full Job Description
Position Overview

As a Digital Product Owner, you will drive end-to-end delivery of key initiatives, helping the team meet 2026 roadmap commitments while building a scalable framework that supports future subscription models, assets, and customer segments. This is a full-time, onsite position based at your choice of our Peoria, IL or Chicago, IL facilities, working five days a week in office alongside a close-knit team of three product owners and one lead product owner.
Key Responsibilities
  • Support the lead product owner with customer journey mapping and requirements design across subscription purchase, upgrade, billing, and cancellation workflows.
  • Support prioritization of the product backlog and collaborate with engineering, UX, billing, DSP integrations, and regional business teams to deliver high-quality releases.
  • Create scalable models to support direct bill customers and multiple payment options.
  • Use analytics and Voice of Customer insights to optimize user flows and drive subscription growth.
  • Support pilot deployments and phased expansion to additional customer groups and asset types.
  • Collaborate with cross-functional teams to define and prioritize features, enhancements, and integrations based on customer feedback, market research, and industry trends.
  • Work closely with engineering, design, and business development teams to translate product requirements into detailed user stories, specifications, and acceptance criteria.
  • Write detailed product requirements for data structures that support new application or analytic features and functionality.
Team & Work Environment

This role reports to and works closely with the lead product owner as part of a four-person team (three product owners and one lead product owner). This is an onsite position, five days a week in office at your choice of our Peoria, IL or Chicago, IL facilities.

Requirements
  • Bachelor's degree with 2-4 years of relevant experience OR
  • 7+ years of relevant experience in lieu of a degree.
  • Deep user focus, with the ability to define user problems and design approaches to visualize the information needed to make key decisions.
  • Understanding of equipment management and related functions.
  • Ability to thrive in an agile working environment with quick turns and frequent iteration.
  • Ability to accurately analyze situations, propose alternatives, and reach productive decisions based on informed judgment and input from various stakeholders.
  • Effective communication skills, with the ability to transmit, receive, and accurately interpret ideas, requirements, and processes for the intended audience.
  • A learning mindset and demonstrated stability of tenure in previous roles.

Benefits
  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays


Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Expected Compensation: $90,000 - 95,000 per annum

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