Lead product delivery processes, manage change activities, ensure regulatory compliance, oversee timelines, and boost efficiency. Lead high-performing teams and complex cross-functional programs while championing innovative ways of working, AI adoption, and continuous improvement to accelerate business outcomes.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Digital Channels, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Champions innovation and modernization by identifying opportunities to leverage emerging technologies, AI-enabled capabilities, and automation tools to improve delivery effectiveness, operational efficiency, and employee experience.
• Establishes operational governance, delivery metrics, and executive-level reporting to provide transparency into program health, risks, dependencies, and outcomes.​
• May lead and develop a team of product delivery professionals, providing coaching, mentorship, performance management, and career development while fostering a culture of accountability, continuous improvement, and collaboration.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Experience leading strategic transformation initiatives focused on delivery optimization, operating model evolution, or organizational effectiveness.
• Demonstrated experience leading teams, developing talent, and building high-performing organizations through coaching, mentoring, and employee engagement.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Advanced knowledge of product delivery frameworks, portfolio management, dependency management, and end-to-end product lifecycle governance
• Experience leveraging AI-enabled tools, automation platforms, and modern productivity solutions to enhance product delivery, planning, reporting, and operational processes