Gartner

Digital Product Analyst

Gartner • $72K — $100K *
Fort Myers, FL 33908In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 0-2 years of progressive business experience
  • Strong analytical skills for complex problem solving
  • Proficient in Agile methodologies
  • Excellent interpersonal skills with decision influence
  • Strong time and project management abilities
  • Ability to work on multiple projects effectively
  • Scrum knowledge to improve project velocity

Responsibilities

  • Articulate user journey, behaviors, needs, and pain points
  • Facilitate end-to-end delivery from use case identification to go-live
  • Collaborate with internal teams to gather requirements and communicate enhancements
  • Explain complex product issues to various audiences and leadership levels
  • Analyze data to improve service productivity and processes
  • Evolve and enhance user experience for associates
  • Deliver quality work within designated timelines
  • Update and create training content collaboratively

Benefits

  • Competitive salary
  • Generous paid time off policy
  • Charity match program
  • Medical, Dental & Vision Plans
  • Parental Leave
  • Employee Assistance Program (EAP)
  • 401K matching
  • Collaborative, team-oriented culture
  • Professional development and unlimited growth opportunities
Full Job Description
About this role:

As a Digital Product Analyst, you will support the digital transformation for Gartner's Client Engagement Services. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

What you'll do:
  • Bring product priorities to life through a clear articulation of a user's journey, behaviors, needs, and pain points.
  • Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
  • Collaborate with internal business teams to obtain and prioritize requirements and communicate required enhancements to IT teams.
  • Articulate and able to explain complex product issues to different audiences and leadership levels.
  • Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
  • Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
  • Deliver all assignment work within quality standards and on time, often within stipulated timelines.
  • Collaborate with team to update existing training content and/or create new training content.


What you'll need:
  • Bachelor's degree is required.
  • 0-2 years of business experience with progressive responsibilities.
  • Strong analytics skills and ability to break down complex problem.
  • Agile ability to anticipate need, be responsive and adapt to change
  • Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
  • Excellent time and project management skills, ability to prioritize the most important projects to create business impact
  • Ability to work effectively on multiple projects at the same time.
  • Analytical problem solving and using fact-based decision making to solve business problems
  • Thinking through a business lens, with a focus on understanding the customer - their pain points and key drivers
  • Disciplined Scrum knowledge for different products in order to continuously increase velocity
  • Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention
  • Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve.


What you will get:
  • Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities


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Job Requisition ID:111681

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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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